Order Management Analyst - French Speaker
Function: Shared Service Centre - Customer Fulfillment
Location: Frimley, Surrey


Please note this role is not eligible for relocation.


About the role
Join our EMEA Shared Service Centre and play a key role in delivering an exceptional customer experience across our Iberian markets. As the vital link between our retail customers and internal sales teams, you’ll take ownership of the end-to-end fulfilment journey—ensuring every order is handled with precision, care, and efficiency.
In this dynamic and fast-paced role, you’ll collaborate closely with cross-functional teams, participate in supply chain planning meetings, and make informed decisions on stock allocation to keep things running smoothly. You’ll oversee accurate order processing, build strong relationships with stakeholders, and help drive seamless service delivery from start to finish.
If you thrive on organisation, teamwork, and making things happen behind the scenes, this is your opportunity to make a real impact.


About the function
The Customer Supply Chain function is made up of 5 multilingual teams who support our commercial businesses across the EMEA region with making sure our products are delivered on time in full, to our customers.


What’s in it for you?
*Flexible starting and finishing times + 4.5 day working week
*33 days annual leave including public holidays due to supporting European countries
*Profit Share, Pension, Life cover & Health Insurance
*Shuttle bus from local train stations, Cycle to Work Scheme, EV Charging, Free parking
*Newly revamped Gym with free classes and NEW Spin Studio!


Responsibilities:
*To leverage communication and influencing skills in relation to order management, to maximize the customer case fill (and on time delivery if appropriate) in line with departmental and customer targets.
*To work closely with other members of the customer Fulfilment team, as well as the Associate Manager to provide outstanding service to all customers.
*To maximize collaborative ways of working with trade customers through analysis; to communicate recommendations to benefit the business and to build strong collaborative relationships with our partners in the local business to drive commercial and supply chain initiatives.
*To professionally manage stock allocations in line with local sales & supply chain teams’ expectations in low or out of stock situations.
*To ensure the effective management of new product listings and delists into customers through liaison with the local sales & logistics service providers.
*Supported by promotional grids, to work closely with local sales teams and customers to ensure the professional management of customer promotions/other trade events.
*Ensure the accurate and smooth processing of customer orders and master data (Customer & Material Data) in SAP.
*To deliver ongoing effectiveness improvements to the order management activity using LEAN Tools and Methodologies.


Experience you’ll bring:
*Fluent in English and French, written and verbal
*Should be of graduate caliber
*Supply Chain Experience or understanding of end-to-end Supply Chain (desirable)
*Previous experience in customer services and order management experience (desirable)
*Intermediate level in Word, Excel and Outlook
*Knowledge of Lean methodology & tools an advantage (desirable)


Behaviours you’ll need:
*Ability to work under pressure and excellent attention to detail
*Ability to establish collaborative and trusting business relationships, through professional, proactive interactions
*Good team player and must show flexibility/adaptability
*Mindset to seek continuous improvement
*Strong communication and influencing Skills