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other jobs ii Recruitment Consultancy
Added before 3 Days
- England,South West,Gloucestershire,Cheltenham
- Full Time, Contract
- £13.33 per hour
Job Description:
Full job descriptionWhat’s in it for you?
*Gain valuable experience in a supportive environment
*Contribute to positive change by resolving issues for customers
Must haves
*Experience in customer services/complaints handling
*Strong customer service background with clear, confident communication skills
*Able to handle sensitive situations with professionalism and discretion
*Well organised with a keen eye for detail
*Able to follow strict process for complaints handling
Nice to haves
*Experience working independently and collaboratively across teams
*Enjoys process driven work
So what will you be doing?
*Receive and log complaints in a timely and fair manner using the Complaints policy and housing ombudsman service as guidance
*Communicate clearly and empathetically with customers throughout the process
*Liaise with internal teams to resolve issues and find suitable solutions
*Keep accurate records and update internal housing management systems
*Gain valuable experience in a supportive environment
*Contribute to positive change by resolving issues for customers
Must haves
*Experience in customer services/complaints handling
*Strong customer service background with clear, confident communication skills
*Able to handle sensitive situations with professionalism and discretion
*Well organised with a keen eye for detail
*Able to follow strict process for complaints handling
Nice to haves
*Experience working independently and collaboratively across teams
*Enjoys process driven work
So what will you be doing?
*Receive and log complaints in a timely and fair manner using the Complaints policy and housing ombudsman service as guidance
*Communicate clearly and empathetically with customers throughout the process
*Liaise with internal teams to resolve issues and find suitable solutions
*Keep accurate records and update internal housing management systems
Job number 3769020
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Company Details:
ii Recruitment Consultancy
Company size: 20–49 employees
Industry: Recruitment Consultancy
i2i recruitment is a unique independent recruitment agency based in Cheltenham providing recruitment solutions for the South West Region, taking a per...