Full job descriptionLive-In PorterNorth West London
£29,000 - £34,000 per annum
Live-In Accommodation Provided
8am - 6pm / Monday - Friday
OverviewA luxury residential development in North West London is seeking a professional and proactive Live-In Porter to oversee the day-to-day presentation, security, and smooth running of the building.
This is a hands-on role suited to someone with strong customer service skills, excellent attention to detail, and previous experience within residential, concierge, porter, caretaker, or facilities environments.
Benefits*Live-in accommodation provided
*All bills and rent covered
*Pension contributions
*28 days annual leave including bank holidays
*Supportive and stable working environment
*Long-term opportunity within a high-end residential development
Key ResponsibilitiesGeneral Duties*Provide on-site assistance to residents, including dealing with queries, issuing spare keys, and accepting deliveries
*Ensure the security of the building through CCTV monitoring and regular patrols
*Report maintenance issues to the Property Manager and maintain accurate records
*Handle resident enquiries and complaints professionally
*Maintain daily records of incidents, contractor visits, and site activity
*Ensure communal and car park areas are clean, tidy, and well maintained
*Arrange holiday cover in advance where required
Daily Duties*Remove rubbish bags from outside residents’ flats morning and evening
*Ensure refuse areas are kept clean and organised
*Maintain cleanliness throughout the site, including communal areas and external grounds
*Conduct internal and external building patrols
*Manage key handling procedures securely and accurately
*Accept parcels and deliveries on behalf of residents when required
*Clean and maintain reception areas, communal windows, mirrors, lifts, carpets, and marble flooring
*Check and replace lighting where necessary
*Ensure scaffolding alarms and safety procedures are followed during works
Weekly Duties*Mop and maintain entrance and reception flooring
*Sweep and mop stairways
*Vacuum lift lobbies and maintain communal presentation
*Test fire alarms and emergency lighting systems
*Manage refuse collections and bin movements in line with council schedules
Additional Duties*Carry out minor maintenance and touch-up works
*Maintain gardens and external areas including mowing lawns, trimming bushes, watering plants, and removing weeds/leaves
*Ensure pathways and car park areas are safe during winter conditions, including gritting and snow removal
*Adjust car park lighting timers seasonally
*Monitor and replenish cleaning supplies as required
Candidate Requirements*Previous experience within residential porter, concierge, caretaker, or facilities roles preferred
*Strong customer service and communication skills
*Reliable, proactive, and highly organised
*Basic maintenance/handyman skills advantageous
*Able to work independently and take ownership of the site
*Good understanding of health & safety and security procedures