Change Manager, Digital Services London Council
£450 per day Inside IR35
Hybrid working, minimum 2 days per week onsite
Contract
The RoleA London Council is seeking an experienced Change Manager to support the successful delivery of digital transformation and service improvement initiatives across the organisation.
Working within Digital Services, you will play a key role in helping services adopt and embed new systems, processes and ways of working. This position will work closely with Project Managers, Business Analysts, operational teams and senior stakeholders to ensure change is effectively managed and benefits are fully realised.
This is an excellent opportunity for a confident and collaborative Change Manager with experience delivering change within complex public sector or large organisational environments.
Key Responsibilities* Lead change management activity across a portfolio of digital and transformation projects
* Support business readiness and user adoption for new systems and service changes
* Work closely with project delivery teams to ensure successful implementation and transition into BAU operations
* Engage with stakeholders across the organisation, supporting leaders and teams through periods of change
* Design and deliver communications, workshops, training plans and user support materials
* Identify and manage risks, impacts and interdependencies across multiple concurrent projects
* Support benefits realisation activity, measuring operational, customer and service improvements
* Promote continuous improvement and identify opportunities to improve service delivery through digital solutions, automation and AI
* Ensure change activity aligns with project timelines, governance and organisational priorities
Required Experience* Proven experience delivering change management within digital transformation or service improvement programmes
* Strong stakeholder engagement and communication skills
* Experience supporting organisational change, business readiness and user adoption
* Experience working within project or programme delivery environments
* Understanding of change management principles and benefits realisation
* Ability to manage multiple priorities within fast paced environments
* Strong organisational and problem solving skills
Desirable Experience* Previous Local Government or Public Sector experience
* Experience working within Digital Services environments
* Exposure to automation, AI or RPA initiatives
* Experience working alongside PMO, Project Managers or Business Analysts
Additional Information* £450 per day
* Inside IR35
* Hybrid working with a minimum of 2 days onsite per week
* Initial contract opportunity with potential extension available




*Rates depend on experience and client requirements