Full job descriptionYour Company:
NET Recruit are partnering with a well-established engineering and service-focused business who are seeking a proactive Service Desk Coordinator to join their busy operations team in an on-site position.

Your Role and Responsibilities
While in this position your duties may include but are not limited to:
*Managing a high volume of incoming customer calls and service requests in a professional and proactive manner
*Scheduling and coordinating service technicians’ workloads across Planned Preventative Maintenance (PPM), breakdowns, warranty work, hire and commissioning activities
*Acting as a trusted point of contact for customers, building and maintaining strong working relationships
*Supporting communication between Service, Sales and Operations teams to ensure customer expectations and operational requirements are aligned
*Ensuring invoices and purchase orders are processed accurately and within agreed approval limits and timescales
*Producing reports and analysis on completed and invoiced work orders to support operational performance
*Supporting service technicians with day-to-day coordination and ensuring effective regional service desk cover during peak periods
*Communicating updates effectively with supervisors, technicians and customers to drive continuous improvement and customer satisfaction
*Supporting wider administrative and operational processes to ensure the smooth running of the service function
What you will need to Apply:
*Proven experience within a customer service, service coordination or service support role
*Strong understanding of customer service principles and delivering excellent customer experiences
*Excellent interpersonal and communication skills with the ability to build strong relationships with both customers and internal teams
*Good organisational skills with the ability to prioritise workloads and work with minimal supervision
*Experience processing invoices and purchase orders within agreed authority levels
*Strong analytical thinking and problem-solving abilities
*Proficiency with customer service software and Microsoft Office Suite
*Knowledge of the manufacturing industry would be advantageous
*Experience using Inspire systems would be beneficial, although training can be provided
*Positive mindset with a proactive and team-oriented approach
What you will get in Return:
This business operates within a fast-paced engineering and service environment, supporting customers with critical maintenance and operational services. Due to continued growth and increasing demand, they are looking to expand their support team with a highly organised and customer-focused Service Desk Coordinator.

On offer is a competitive salary and an opportunity to join a collaborative and supportive team environment with strong opportunities for development and progression. The successful candidate will play a key role in improving operational efficiency, supporting customers and technicians, and contributing to the continued success of the wider business.

To enquire about this role please reach out to:

Christina Smith - Senior Talent Acquisition Specialist

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