Full job descriptionThe Role
On behalf of our client, we are seeking a Temporary Customer Contact Agent for a 6-week fixed-term contract (with potential extension). This role supports customers who are behind on mortgage payments and facing repossession. You will investigate arrears, provide empathetic guidance, and help customers understand their financial responsibilities. The role reports to a Team Manager and is supported by a Team Coach. It is a full-time, office-based position in Bristol.
Responsibilities will include
• Handle customer contact professionally and sensitively by telephone.
• Support customers who are behind on mortgage payments.
• Investigate arrears and review relevant account information.
• Provide clear guidance to help customers understand their financial responsibilities.
• Build rapport with customers in difficult or emotive situations.
• Work closely with the Team Manager and Team Coach to meet service expectations.
• Maintain accurate records of customer conversations and actions.
• Contribute to the efficient delivery of a short-term client support assignment.


The Person
The ideal candidate is an empathetic communicator with strong telephone skills and experience in a credit control, customer service, or account management environment. You will be confident handling sensitive conversations and able to support customers in a calm, professional manner. Ideally you will have experience of working in a financial or professional services environment.
• Effective telephone communication with empathy and tact.
• Proven ability to build rapport and guide customers towards solutions.
• Strong listening skills and the ability to handle emotive conversations.
• Organised, reliable, and able to work effectively in a fast-paced setting.


The Hours:
Monday to Friday 9am – 5pm (35 hours)


The Location:
Central Bristol, no car parking (100% office based)


The Salary:
£14 per hour


The Dates:
This is to start on in a couple of week for 6 weeks with a potential extension.