Full job descriptionService Administrator
Chadderton
Salary: £24,861
Full Time | Office Based
The Opportunity
Our client is looking to appoint a Service Administrator to join their busy Fire & Security division based in Chadderton. This is a fast-paced operational support role within a close-knit team consisting of three administrators and a manager.
Due to continued workload demands and a recent retirement within the team, they are looking for someone proactive, organised and capable of managing a varied workload independently. This is not a simple data-entry administration role and the successful candidate will play a key part in supporting engineers, coordinating service activity and ensuring operational processes run smoothly.
The business is seeking someone who can quickly become a reliable and self-sufficient member of the team within the first 6 months.
Key Responsibilities
*Assess returned jobs on Asolvi and generate revisits where required
*Request uplifts on returned jobs when additional funding approval is needed
*Raise purchase orders for materials, goods and equipment required for jobs
*Order and manage engineer van stock requirements
*Vet parts required by engineers and liaise with engineers where necessary
*Update Asolvi with engineer stock replenishment information
*Process incoming quoted works jobs
*Raise subcontractor orders and complete relevant subcontractor forms
*Raise orders for lifters on supplier portals and monitor jobs through to off-hire
*Chase suppliers and update proof of delivery records on logs and Asolvi
*Record PODs within internal systems and logs
*Assist with invoice queries and operational administration tasks
*Check engineer updates on customer portals and update where required
*Upload certificates and documentation to portals where applicable
*Receive incoming alarm activations and respond in line with NSI false alarm management guidelines
*Produce and maintain daily SLA reporting
*Assist with quotations and operational support activities where required
*Support engineers with day-to-day operational requirements
*Carry out additional ad hoc duties and management instructions as required
*Work collaboratively within the team to deliver excellent customer service
Candidate Requirements
The ideal candidate will have:
*Previous experience within a fast-paced office, service administration or operational support role
*Strong organisational skills and the ability to prioritise workload effectively
*The ability to work independently and use initiative
*Excellent communication and problem-solving skills
*Confidence managing multiple tasks simultaneously
*Good IT and system administration skills
Experience within the following sectors would be advantageous, but is not essential:
*Fire & Security
*Facilities Management
*Construction
*Maintenance
*Engineering support environments
Candidates from commercial administration or project support backgrounds may also be highly suitable.
Additional Information
*This role is primarily office-based in Chadderton
*Home working is only available in exceptional/emergency circumstances
*Interviews will be conducted face-to-face where possible