Full job descriptionRole: 1st Line Technician
Location: Brighton (Office-based initially, moving to home working following training)
Hours: Monday - Friday, 9:00am - 5:30pm, 37.5 hours per week
Pay: £25,000 per annum

An excellent opportunity has arisen for a 1st Line Technician to join one of our longstanding clients, an innovative business based in Brighton.

This is a great opportunity to join a small technical team, supporting customers across connectivity, networking, communications, and technical services, with ongoing training and development available.

Benefits:
*Workplace pension
*Private healthcare
*Annual leave allocation
*Training materials for certifications
*Individual and company-based bonuses
*Potential future travel opportunities

The Requirements:
*Previous Helpdesk / 1st Line Support experience desirable but not essential
*Basic networking knowledge, including routers, switches, firewalls, VoIP, LAN/WAN
*Strong written and verbal communication skills
*Confident telephone manner and customer service approach
*Methodical problem-solving skills
*Excellent organisation and time management
*Ability to work well within a team
*Positive, flexible, and proactive attitude
*Willingness to learn new technologies and pursue ongoing training

The Role:
*Providing remote and customer-facing technical support
*Logging, troubleshooting, and resolving customer faults
*Monitoring internal systems and responding to service issues
*Supporting technical administration for connectivity and voice products
*Assisting with internal systems and LAN equipment
*Recording and maintaining internal process documentation
*Supporting projects and onsite installations where required
*Liaising with internal departments, suppliers, and telecom partners

If you’re keen to join an exceptional team offering technical variety, ongoing training, and long-term development opportunities, please apply to this 1st Line Technician role or contact Jamie Watson at Clearline Recruitment on between 9:00am - 5:30pm, Monday to Friday.