Field Service Manager
other jobs UBT
Added before 5 hours
- England,West Midlands,Worcestershire
- Full Time, Permanent
- £50,000 - £60,000 per annum
Job Description:
Full job description*Salary: £50-60000 Basic (DOE)
*Hours: Mon-Fri - 8am - 4.30pm
*Based in Worcester with occasional travel to sites.
*Car / Allowance
*Company Bonus
We’re looking for a hands-on Field Service Manager to lead and elevate our client’s Field Service and Technical Support function. This is a key leadership role responsible for driving performance, improving service delivery and ensuring an exceptional customer experience.
You’ll manage a team of Field Service Engineers, take ownership of day-to-day operations, and act as the escalation point for complex technical issues, combining strong leadership with real technical expertise.
What You’ll Do
· Lead, coach and develop a large team of nationwide Field Service Engineers, driving performance and accountability
· Own day-to-day service operations, ensuring SLA delivery, efficiency and high customer satisfaction
· Manage technical escalations, resolving complex issues quickly and professionally
· Oversee installation projects nationwide, ensuring deadlines and installation targets are met.
· Allocate workloads and prioritise jobs to maximise responsiveness and uptime
· Identify trends, recurring issues and opportunities for continuous improvement
· Work closely with customers and internal stakeholders to deliver a best-in-class service
· Deliver training and upskilling across the team
· Track performance metrics and use data to improve service delivery
Requirements
· Proven experience in field service engineering, with demonstrable leadership experience
· Commercially aware, customer-focused and solutions-driven
· Confident managing escalations and high-pressure situations
· Strong organisational, communication and problem-solving skills
· Experience with service systems (CRM/ERP) and performance reporting
· Engineering degree or equivalent (Electrical/Mechanical preferred)
Why Join
· High-impact leadership role with real ownership
· Opportunity to shape and improve service operations
· Work in a fast-paced, customer-focused environment
Benefits
£50-60000 Basic (DOE)
Based in Worcester with occasional travel to sites.
Car / Allowance
Company Bonuses
IND25
*Hours: Mon-Fri - 8am - 4.30pm
*Based in Worcester with occasional travel to sites.
*Car / Allowance
*Company Bonus
We’re looking for a hands-on Field Service Manager to lead and elevate our client’s Field Service and Technical Support function. This is a key leadership role responsible for driving performance, improving service delivery and ensuring an exceptional customer experience.
You’ll manage a team of Field Service Engineers, take ownership of day-to-day operations, and act as the escalation point for complex technical issues, combining strong leadership with real technical expertise.
What You’ll Do
· Lead, coach and develop a large team of nationwide Field Service Engineers, driving performance and accountability
· Own day-to-day service operations, ensuring SLA delivery, efficiency and high customer satisfaction
· Manage technical escalations, resolving complex issues quickly and professionally
· Oversee installation projects nationwide, ensuring deadlines and installation targets are met.
· Allocate workloads and prioritise jobs to maximise responsiveness and uptime
· Identify trends, recurring issues and opportunities for continuous improvement
· Work closely with customers and internal stakeholders to deliver a best-in-class service
· Deliver training and upskilling across the team
· Track performance metrics and use data to improve service delivery
Requirements
· Proven experience in field service engineering, with demonstrable leadership experience
· Commercially aware, customer-focused and solutions-driven
· Confident managing escalations and high-pressure situations
· Strong organisational, communication and problem-solving skills
· Experience with service systems (CRM/ERP) and performance reporting
· Engineering degree or equivalent (Electrical/Mechanical preferred)
Why Join
· High-impact leadership role with real ownership
· Opportunity to shape and improve service operations
· Work in a fast-paced, customer-focused environment
Benefits
£50-60000 Basic (DOE)
Based in Worcester with occasional travel to sites.
Car / Allowance
Company Bonuses
IND25
Job number 3774121
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metapel
Company Details:
UBT
Company size: 100–249 employees
Industry: Other
UBT is a global enterprise spanning 19 countries. We support our clients with business advisory and group buying services to help businesses maintain ...