Full job descriptionIT Support Manager – Manchester

Our client is undergoing a major digital transformation and is looking for an experienced IT Support Manager to lead and modernise their internal IT function. This is not a traditional "maintenance" role — it is an opportunity to take ownership of a complex IT environment, improve operational performance, and help shape a modern, cloud-first infrastructure.
Working closely with senior leadership, you will lead the IT support function, improve service delivery, strengthen security and infrastructure, and drive operational excellence across a distributed business environment.
This role is ideal for someone who thrives in fast-paced environments, enjoys building high-performing IT operations, and can balance strategic leadership with hands-on technical expertise.


Key Responsibilities

IT Operations & Infrastructure

*Lead the company’s internal IT support and infrastructure operations
*Manage networking, cloud-hosted services, and enterprise systems
*Oversee the transition toward a modern Microsoft 365 and cloud-based environment
*Maintain and improve security, backup, and disaster recovery systems
*Manage enterprise networking environments including firewalls, VPNs, LANs/VLANs, DNS, and DHCP


Service Delivery & Operational Improvement

*Introduce and manage structured SLAs, KPIs, and incident management procedures
*Shift the IT function from reactive support to proactive service delivery
*Oversee the IT Helpdesk function and ensure high levels of user support across multiple locations and remote teams
*Create and maintain systems architecture and technical documentation
*Manage vendors and ensure accountability across third-party suppliers


Leadership & Transformation

*Lead, coach, and develop the IT team
*Support major infrastructure, cloud migration, and hardware transformation projects
*Assess emerging technologies and conduct cost-benefit analysis for future investment
*Manage IT budgets and contribute to long-term technology strategy



Skills & Experience

*Proven experience in a senior IT leadership or IT Support Manager role
*Strong background in infrastructure, networking, and cloud-based IT environments
*Experience managing Microsoft 365, Entra ID, SharePoint, Teams, and virtualised server environments
*Strong understanding of Cisco, Palo Alto, VPNs, firewalls, DNS, DHCP, and enterprise networking
*Experience with AWS or other cloud infrastructure platforms
*Familiarity with Apple environments, macOS/iOS device management, and Jamf is advantageous
*Experience with Google Workspace, Okta, Zoom, Atlassian products, and cloud collaboration tools
*Strong service delivery mindset with experience implementing SLAs and operational KPIs
*Excellent troubleshooting, leadership, and stakeholder management skills


Why Join?

This is an opportunity to play a key role in a business-wide technology transformation with strong backing from senior leadership. You will have the autonomy to improve systems, modernise operations, and create a high-performing IT environment that supports long-term business growth.


Benefits

*Early finish every Friday
*Flexible working arrangements
*Company pension scheme
*Life assurance
*Private Medical Insurance


Interested? Please Click Apply Now!

IT Support Manager – Manchester