Full job descriptionAre you someone who prides themselves on their ability to communicate and provide outstanding customer service?
Do you love speaking to people on both the telephone and via email?
If you answered yes to the above and also posses excellent organisational and administration skills then read on!
The Role|
Acting as a key point of contact for customers, ensuring they receive a personal, professional and proactive service.
Thinking commercially about each account you handle, you will need to be able to spot opportunities to add value whilst supporting the wider strategy.
No two days will be the same. Priorities can shift, plans will change and you need to be someone who can remain level headed and find solutions.
What you will be doing|
*Managing day-to-day relationships with customers, ensuring timely and accurate communication.
*Processing orders efficiently and maintaining records.
*In time, identifying opportunities to offer other products and services to customers.
*Supporting customers with pricing discussions.
*Working closely with colleagues to ensure smooth delivery and resolve any issues.
*Juggling multiple tasks and accounts while maintaining attention to detail.
*Working with a "go the extra mile" attitude to deliver excellent customer experience.
What we are looking for|
Personality and confidence are key in this role. You need to be bubbly and enjoy communicating. Picking up the telephone should not be an issue for you.
*Previous experience in a customer facing role.
*Excellent administration, organisational and prioritisation skills.
*Good numerical and IT skills
*A genuine Team player with a can-do attitude
*If you have any previous design or marketing experience it would be a bonus but not essential!
Why join this business?|
If you are looking for job satisfaction, a friendly and varied work place where you an integral part of the team then this could be the place!
*A varied role with real responsibility and autonomy
*Opportunity to influence growth and commercial outcomes
*Supportive team environment with scope to make the role your own
*A business that values flexibility, initiative and GREAT customer service
*Working within the luxury products market
*Career progression opportunities
*Free parking on site
*Staff activities throughout the year (optional)


This role is based on site in Paddock Wood.
8am - 4.30pm | Monday - Friday
Free parking on site