Full job descriptionFirmA well-established legal practice based in Stratford-upon-Avon, delivering high-quality client service across a range of legal matters. The firm has a strong focus on client care, professional standards, and efficient matter progression, supported by a collaborative and team-oriented working culture.
RoleA varied support role providing direct assistance to a fee-earner to ensure the smooth and efficient running of their caseload. The position involves a high level of client interaction, administrative support, and document preparation, requiring strong organisation, communication skills, and initiative.
Responsibilities*Act as the main point of contact for clients in the absence of the appointed lawyer
*Handle incoming telephone calls, take messages, and follow up proactively where required
*Build and maintain strong relationships with clients and internal/external contacts
*Provide professional client support via telephone and in person, in line with client care standards
*Draft correspondence and legal documents using a case management system
*Produce high-quality documents through audio and copy typing
*Progress cases within remit as directed by the supervising lawyer
*Open and close client files in accordance with firm procedures
*Provide general administrative support to the fee-earner and wider team
*Manage diaries, arrange meetings, and schedule appointments
*Maintain accurate filing systems and ensure records are kept up to date
*Carry out copying, scanning, and document organisation tasks
*Support colleagues and assist with wider team requirements where needed
*Assist with training of new employees when required
*Maintain strict confidentiality of client and firm information
Benefits*Exposure to a busy, client-facing legal environment
*Opportunity to develop legal and administrative experience within a supportive team
*Structured training and ongoing professional development
*Strong emphasis on teamwork and collaboration
*Experience working closely with fee-earners on active client matters
*Clear opportunity to build a long-term career within a legal practice