Full job descriptionSenior Interaction Designer
We’re looking for a Senior Interaction Designer to play a key role in shaping high-quality, user-centred digital services at scale. You’ll work within agile, multidisciplinary teams to design and deliver intuitive public-facing services, aligned with Government Design Principles.
This is an excellent opportunity for an experienced designer who is passionate about solving complex problems, championing best practices in user-centred design, and supporting the development of others.
Location & Working Style
This role follows a hybrid working model, with a minimum expectation of 20% onsite presence at the Newport office. Flexible arrangements can be discussed with the hiring manager to agree a suitable balance between home and office working.
The Role
Design and Deliver User-Centred Services
*Collaborate within agile, cross-functional teams to design solutions for complex transformation programmes
*Participate in user research and translate insights into effective interaction designs
*Create prototypes and design user journeys across multiple channels, devices, and technologies
*Use data and evidence to justify design decisions
Champion Design Excellence
*Advocate for consistent, high-quality user experiences across services
*Promote reusable components, design patterns, and best practices
*Contribute to user-centred design standards and guidance
*Apply the GOV.UK Design System and ensure designs meet accessibility, legal, and security requirements
*Ensure alignment with the GOV.UK Service Standard
Lead and Support Others
*Mentor, coach, and support the development of designers
*Provide guidance to ensure quality and adherence to best practices
*Contribute to and lead communities of practice within the design function
About You
Essential Skills & Experience
*Proven experience working in agile, multidisciplinary teams, delivering iterative design solutions
*Strong experience designing accessible, user-centred services across multiple channels
*Ability to produce key design artefacts such as:
*User flows
*Process flows
*Service blueprints
*Site maps

*Proficiency in prototyping tools such as Figma, Adobe XD, or GOV.UK Prototype Kit
*Experience conducting usability testing, either independently or collaboratively
*Strong working knowledge of:
*GOV.UK Design System
*Government Service Manual and design principles

*Experience contributing to or leading communities of practice
*Demonstrated ability to mentor and coach other designers
What You’ll Bring
*A proactive, self-starting approach with a strong sense of ownership
*Excellent collaboration and stakeholder engagement skills
*Strong communication and presentation abilities
*A passion for improving public services through thoughtful design