Full job descriptionQuest Search & Selection is currently recruiting a Learning & Development Specialist to create and deliver impactful training focused on leadership and behavior across a multi-site retail network, supporting broader transformation of the customer experience and employee journey.
Quest Search and Selection is partnering with a premium retail organisation operating across both store and digital channels, known for delivering high-quality customer experiences.
Duties & Responsibilities for this Learning & Development Specialistrole:
*Deliver leadership and people-skills training to store and field teams, focusing on coaching, performance management, and customer experience.
*Facilitate engaging virtual and face-to-face workshops to drive consistent service standards and ways of working across the business.
*Provide in-store coaching and feedback to support the embedding of new behaviors following training sessions.
*Support customer experience and operational transformation initiatives across stores and regions.
*Collaborate with the People and L&D teams to refine training materials, share field feedback, and support behavioral-focused product and brand training.
*Track training engagement and provide regular updates on delivery, coverage, emerging themes, and development needs.
To be successful in this Learning & Development Specialistrole :
*2-3+ years’ experience, ideally within Retail Training, Field Training, Learning & Development, or Regional People roles, with a strong focus on leadership and behavioural development.
*Experience working within multi-site environments, preferably retail, although hospitality, leisure, or similar customer-facing sectors will also be considered.
*Proven ability to deliver training sessions, workshops, and coaching programmes, with the confidence to influence and challenge leaders where required.
*Strong knowledge of Learning & Development practices, including training needs analysis, programme design, and the delivery of engaging learning solutions using digital and interactive platforms.
*Proficient in Microsoft Office Suite, particularly Excel and PowerPoint, with excellent facilitation, coaching, and feedback skills across diverse audiences.
*Highly organised and comfortable operating in a field-based role, managing regular travel and multiple priorities. Driving is desirable but not essential, and all travel expenses to stores and Head Office will be covered.
*The role will involve being in the field up to 3 days per week, covering locations from Edinburgh to Nottingham, with a key focus on city-centre locations including Manchester, Leeds, and Liverpool. Head Office is based in London.
The benefits of this Learning & Development Specialist role:
*Holiday
*Life Assurance
*Discounted Gym Membership
*Life Insurance
*Pension
*Large staff Discounts
*Fully expensed travel
*Bonus potential (based on business performance)
If this opportunity sounds like you and you and you feel you have the experience and skill and want to be part of a growing and innovative company, then please apply quoting the reference no. JO-/B
We request that candidates send their CV as a Microsoft Word document where possible.
Quest Search and Selection is acting as an Employment Agency in relation to this vacancy.