Full job descriptionIT Support Analyst | Hybrid | £24,500

About the Role

We’re recruiting a First Line IT Support Engineer for a large UK enterprise with a friendly, collaborative, and social IT team. You’ll be the first point of contact for IT issues, managing incoming tickets, troubleshooting hardware/software problems, and escalating complex cases to senior engineers. This role provides a strong foundation for progression into 2nd line, networking, or cloud roles.


You’ll work in a supportive environment where team lunches, knowledge sharing, and celebrating wins are part of the culture, making it ideal for someone who enjoys both tech and teamwork.


Responsibilities
*Manage and resolve IT support tickets within SLAs

*Troubleshoot hardware/software issues for hundreds of users across multiple sites

*Support enterprise endpoint setup, upgrades, and rollouts

*Escalate complex issues to senior engineers

*Maintain accurate IT records and documentation

*Collaborate and contribute to a team-focused culture



Technologies & Skills
*Windows 10/11, Active Directory, Microsoft 365 (Exchange, Teams, SharePoint)

*Intune, Azure, DNS, DHCP

*Enterprise endpoint support/setup

*Strong problem-solving and communication skills

*Previous IT support/helpdesk experience preferred

*Positive, team-oriented attitude



Benefits
*£24,500 salary

*Hybrid working (3 days onsite / 2 remote)

*Funded training & certifications

*Mentoring from senior engineers

*Friendly, social, and collaborative team culture

*Regular team events and social activities

*Clear career progression

*25 days leave + bank holidays

IT Support Analyst | Hybrid | £24,500

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