Full job description

Waking Night Worker - Female Scheme
Stoke-on-Trent
£28,343.74
As a Waking Night Worker you’ll be the first point of contact to customers at our 24/7 schemes during the night. You’ll provide support, manage access to the building, carry out health and safety checks and deal with any emergencies. You’ll work independently, with support from the Scheme Manager, using your initiative to understand and identify any risks and take appropriate action when needed.
You’ll have access to advice and support from our out-of-hours management on-call service at all times.


What you’ll do:
*Carry out regular scheme and security checks, including communal areas, doors, and fire alarm testing.
*Provide a friendly first point of contact for residents, offering support and responding to enquiries.
*Manage incidents, disputes, and emergencies safely, maintaining accurate records and escalating where needed.
*Work independently across schemes, providing detailed handovers to managers and day teams.
*Support property, financial, and administrative tasks, including void preparation, maintenance follow-up, and petty cash records.


Who you are:
*Excellent communication skills.
*Understanding of great customer service and customer care.
*Ability to work under pressure and manage multiple tasks and demands.
*Able to work alone when needed.
*DBS check.


Apply now! We may close this vacancy early if we receive a high volume of applications.