Full job descriptionLettings Service Assistant – Temporary (6 Months)

Location: Coventry
Hours: 37 hours per week (Monday–Friday)
Salary: £30,080 per annum or £15.63 (PAYE) per hour
Start: Immediate
We are currently recruiting for a Lettings Service Assistant on behalf of a reputable housing association based in Coventry. This is a fantastic opportunity to join a busy and supportive team and gain valuable experience within a fast-paced housing environment.
The Role
This is a varied and hands-on position where you will support the Lettings team with administration, tenancy processes, and customer service delivery. You will play a key role in ensuring day-to-day operations run smoothly while delivering a positive experience for residents.
Key Responsibilities
*Managing and responding to customer enquiries
*Supporting tenancy administration (including council tax, utilities, and accounts)
*Assisting with property marketing and listings
*Processing referrals and supporting the allocation of properties
*Maintaining accurate records and housing data
*Managing keys, fobs, and access arrangements
*Supporting compliance tasks, including reporting and returns
What We’re Looking For
*Previous administration and/or housing or customer service experience
*Strong communication and organisational skills
*Ability to manage a busy workload and prioritise effectively
*Good IT skills with strong attention to detail
*A proactive, professional, and team-oriented approach
Why Apply?
This is a great opportunity to develop or build on your experience within a housing and lettings environment, working as part of a supportive and collaborative team.