Full job descriptionJob Title: Portfolio Support – Tenancy Management
Location: Birmingham (Office-Based)
Salary: £25,000–£28,000 DOE
Hours: Monday–Friday, 9:00am–5:30pm


About the Role

A well-established Birmingham property developer is seeking a Portfolio Support professional to join its growing Tenancy Management team. This is a fantastic opportunity for an organized, proactive, and professional individual looking to develop within a fast-paced property environment.
Working closely with the Portfolio Manager, you will support the day-to-day management of a property portfolio, with a strong focus on tenant communication, maintenance coordination, and operational support. This role goes beyond administration and requires ownership of maintenance matters and excellent customer service.


Key Responsibilities*Manage and coordinate maintenance requests from start to finish
*Liaise with landlords, contractors, and suppliers to arrange and oversee works
*Monitor repairs, snagging, and warranty-related issues through to completion
*Act as the main point of contact for tenants, managing queries professionally and efficiently
*Support viewings, lettings administration, and holding fee procedures
*Chase and track payments, including lettings fees and maintenance invoices
*Coordinate end-of-tenancy repairs and property turnaround
*Assist with utilities and council tax correspondence
*Escalate complaints and support resolution processes
*Maintain accurate records and ensure smooth portfolio operations


About You

Experience:
*1–2 years’ experience in a property-related role such as:
*Property Administrator
*Property Coordinator
*Maintenance Coordinator
*Or similar
Skills & Competencies:
*Strong organizational and coordination skills
*Ability to manage multiple priorities
*Excellent communication and interpersonal skills
*Professional, confident, and well-presented
*High level of accountability and initiative
*Proactive and solution-focused approach
Technical Skills:
*Strong IT skills, including Microsoft Office
*Comfortable using WhatsApp for business communication
*Ability to learn and use CRM/property management systems
Additional:
*Full UK driving license preferred but not essential


Working Environment & Benefits*Professional and structured office environment
*Office-based role only (no hybrid or remote working)
*21 days annual leave + bank holidays
*Opportunity to grow within an established and reputable property business