Full job descriptionA Communications & Engagement Specialist works on housing or regeneration projects, making sure residents are kept informed, involved, and supported throughout changes to their homes or community.
Client Details
This is a well-established organisation within the not-for-profit sector, specialising in property and housing services. They are a medium-sized organisation committed to providing quality housing solutions and improving the lives of their tenants.
Description




*Develop and deliver communications
Create clear, simple updates for residents (letters, newsletters, FAQs, digital content)

*Lead resident and community engagement
Plan and run consultations, drop-ins, surveys, and community events

*Gather and use feedback

*Collect resident feedback and ensure it is shared with project teams to influence decisions

*Manage stakeholder relationships
Work with internal teams, contractors, councils, and partners to keep communication aligned

*Support project delivery
Help deliver engagement plans and ensure activities are completed on time

*Monitor engagement activity
Track communications and engagement work, keeping accurate records and reporting on outcomes

*Manage issues and risks

*Identify concerns from residents and help resolve or escalate them appropriately






Profile
A successful Tenancy Engagement Officer should have:
*Experience within the property or housing sector, ideally in a not-for-profit setting.
*Strong interpersonal skills and the ability to build trust with tenants.
*Knowledge of tenancy agreements and housing regulations.
*Proficiency in maintaining accurate records and using relevant software systems.
*A proactive approach to problem-solving and decision-making.
*A commitment to providing excellent customer service.
Job Offer
*Competitive salary ranging from £32,338 to £39,524 per annum.
*Opportunities to make a positive impact in the not-for-profit sector.
*Supportive work environment within the property industry.
*Professional development opportunities.
*Convenient location in Manchester.
This is an excellent opportunity for a Tenancy Engagement Officer to make a meaningful difference in the lives of tenants. If you’re passionate about housing and community engagement, apply today!