Full job descriptionThis is an excellent opportunity for a Sales Support Manager to contribute to the growth and efficiency of a customer service and sales department within the industrial/manufacturing sector. The role is based in Liverpool and involves overseeing sales operations, ensuring seamless customer service, and driving process improvements.
Client Details
Our client is a well-established international manufacturing business supplying specialist materials to customers across multiple global markets. With a strong reputation for quality and innovation, they operate within a fast-paced, customer-focused environment supporting continued commercial growth across Europe.
Description
*Lead a team making sure the adequate level of support, training and professional growth is provided
*Responsible for all Operational activities of the Sales Office including customer credit application, call-off, rebate scheme and consignment stock
*Responsible for the Order to Cash process providing the highest level of customer support making sure the process is followed
*Manage all intercompany sales between the company’s subsidiaries interacting with all Business units General Managers
*Responsible for the accuracy and the maintenance of the customer and prospect database interacting with Marketing
*Lead commercially any enquiry from website providing all required information interacting as required with Technical & Operational function
*Support the external sales team by providing data, analysis and stock information contributing to the SIOP process
*Attend if/when required Sales meeting and SMT by preparing monthly report and analysis
*Manage all commercial activities for ancillaries providing prices and maintain relationship with suppliers
Profile
A successful Sales Support Manager should have:
*A Degree in Business or Economics
*Up to 5 years experience in customer service, order management, and commercial support
*Proven experience managing or supervising teams
*Highly driven, proactive and solutions focused
*Strong commercial awareness and customer-first mindset
*Ability to remain calm under pressure
Job Offer
*A competitive annual salary of £35,000.
*A permanent position based in Liverpool with opportunities for career advancement.
*The chance to work within a collaborative and supportive team environment.
*Exposure to the industrial/manufacturing sector and its unique challenges.
If you are ready to take the next step in your career as a Sales Support Manager, we encourage you to apply today!