Full job descriptionReed Business Support are delighted to be supporting a highly regarded manufacturing company based in Sheffield in their search for a helpdesk administrator. This role should be perfect for an individual with prior experience on a helpdesk or with a strong level of experience in facilities or property experience.
Duties and responsibilities:
*To be the first point of contact for our internal clients, either via the phone or email
*Log all works requests onto our in-house CRM and finance system
*Manage both reactive and planned works through to completion
*Liaise with contractors/suppliers to ensure completion of works
You’ll be perfect if:
*You have excellent customer service skills
*You have experience in a busy helpdesk/call centre environment
*Are proficient in Microsoft Office (especially Excel and Outlook)
*Have knowledge of property services/facilities management preferred, but not essential.
Benefits:
*Competitive salary
*Fantastic pension scheme
*Onsite parking
*Comprehensive benefits packaging including: Healthcare plan, discounts and vouchers
*Christmas shutdown
*25+ holidays excl. Bank Holidays
This role is entirely office based.
Working hours: Monday – Friday. 40 hours per week - Flexible hours. Occasional overtime available.
Believe all the above sound like you, feel free to get your application in now?