Full job description

Customer Service Assistant - Temp to Perm
Havant, Hampshire | Monday-Friday, 8:30am-5:30pm
Immediate Start Available
Are you a confident communicator who thrives in a fast-paced, customer-focused environment? We’re recruiting on behalf of our client for a Customer Service Assistant to join their friendly and dynamic team on a temp-to-perm basis.
This is a fantastic opportunity for someone who enjoys building relationships, solving problems, and playing a key role in delivering excellent customer experiences.
The Role
As the first point of contact for customers, you’ll be at the heart of the business - ensuring every interaction is professional, helpful, and efficient.
Key responsibilities include:
*Managing incoming enquiries via phone, email, and online platforms
*Processing customer orders accurately and efficiently
*Building strong customer relationships to enhance satisfaction and loyalty
*Supporting customers with product selection
*Resolving delivery and order issues, escalating when needed
*Maintaining and updating the CRM system
*Providing essential administrative support to the sales team
What We’re Looking For
We’re keen to hear from candidates who are proactive, organised, and customer-focused.
You’ll bring:
*Previous experience in a customer service or customer-facing role
*Strong IT skills, including Word and Excel
*Excellent telephone manner and communication skills
*Good time management and the ability to prioritise tasks
*A team-focused approach, with the confidence to work independently
*A positive mindset with the ability to contribute ideas and improvements
*Confidence in your abilities, alongside a willingness to learn and grow
Why Apply?
*Immediate start with long-term potential (temp-to-perm)
*Varied role - no two days are the same
*Opportunity to make a real impact within a growing business
*Supportive, hands-on environment where flexibility and teamwork are key




Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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