Full job descriptionICT Support Engineer – Education Sector
North West England
£28,000 - £32,000 + Benefits
A growing managed services provider is looking for an ICT Support Engineer to support Primary and Secondary schools across the North West.
This is a fantastic opportunity for someone with previous IT or ICT support experience within schools, academies or education environments who enjoys a hands-on role supporting staff, students and school infrastructure.
The successful candidate will provide onsite and remote technical support across a variety of technologies including Microsoft environments, networking, hardware and classroom technologies.
Key Responsibilities for ICT Support Engineer:
• Providing 1st/2nd line ICT support to schools and education sites
• Supporting staff and students with day-to-day IT issues
• Supporting Microsoft 365, Active Directory and Windows environments
• Maintaining laptops, desktops, printers and classroom technology
• Supporting network and wireless infrastructure
• Assisting with device deployments and IT projects
• Troubleshooting hardware, software and connectivity issues
• Liaising with third-party suppliers when required
Requirements:
• Previous ICT or IT support experience within schools, academies or education environments
• Full UK Driving Licence and access to transport (essential)
• Experience with Microsoft 365, Active Directory and Windows support
• Strong troubleshooting and customer service skills
• Experience supporting hardware, software and network issues
• Ability to work independently and manage workload effectively
Desirable:
• VMware or Hyper-V exposure
• Intune / MDM experience
• Networking or firewall experience
• Experience within an MSP environment
Benefits:
• Pension scheme
• Mileage allowance
• Ongoing training and development
• Long-term progression opportunities
• Supportive and growing technical team
If you are an ICT Engineer, IT Support Engineer or School IT Technician looking for a new challenge within the education sector, please apply today.