Full job description

Neighbourhood OfficerLocation: KentSalary: Up to £41,000About the RoleWe are seeking a proactive and customer-focused Neighbourhood Officer to deliver high-quality housing management services across a defined patch of social housing.
In this role, you will be responsible for managing tenancies and neighbourhoods, building strong relationships with residents, and ensuring communities are safe, well-maintained, and thriving. You will play a key role in supporting residents, resolving tenancy issues, and contributing to sustainable tenancies and positive neighbourhood outcomes.
This is a varied, frontline role requiring a balance of customer service, tenancy enforcement, partnership working, and problem-solving.
Key ResponsibilitiesTenancy & Neighbourhood Management*Proactively manage a portfolio of social housing tenancies and neighbourhoods
*Conduct tenancy audits, estate inspections, and regular resident visits
*Support residents to sustain tenancies and access appropriate services
*Lead on tenancy breaches, including anti-social behaviour and low-level disputes
*Initiate legal action where required (e.g. Notices, documentation, case preparation)
*Manage void processes including pre-termination visits and new tenancy sign-ups
Customer Engagement & Community Support*Build strong, professional relationships with residents and stakeholders
*Provide housing advice (e.g. transfers, tenancy rights, succession)
*Identify vulnerable residents and coordinate support with partner agencies
*Respond to enquiries, complaints, and correspondence in a timely manner
*Promote digital services and support customers to access online platforms
Partnership & Stakeholder Working*Work collaboratively with internal teams and external agencies
*Address neighbourhood issues such as anti-social behaviour, safeguarding concerns, and community tensions
*Support coordinated responses to incidents and emergencies
Service Delivery & Performance*Deliver services in line with agreed KPIs and organisational targets
*Ensure high standards of customer satisfaction and service quality
*Maintain accurate case records and ensure compliance with data governance requirements
*Contribute to service improvements and a positive complaints culture
Health, Safety & Compliance*Monitor communal areas and report health and safety concerns
*Ensure compliance with housing legislation, policies, and procedures
*Stay up to date with sector changes and best practice
About YouEssential Skills & Experience*Experience working in a housing or tenancy management environment
*Good understanding of housing legislation and tenancy law
*Strong customer service skills with a focus on resident outcomes
*Experience handling complaints and challenging situations
*Excellent communication and interpersonal skills
*Ability to manage a varied workload, prioritise tasks, and meet deadlines
*Strong problem-solving skills and attention to detail
*Proficient in Microsoft Office and case management systems
Personal Attributes*Empathetic, resilient, and solution-focused
*Confident in handling sensitive or complex situations
*Committed to equality, diversity, and inclusion
*Able to work independently and as part of a team
Desirable*Experience preparing legal cases and attending court
*Housing qualification (e.g. CIH Level 2/3) or willingness to work towards one
Additional Information*Field-based role with regular travel across your designated patch
*Requirement to conduct home visits and estate inspections
*Flexibility may be required to meet service needs
Why Apply?*Opportunity to make a tangible impact in local communities
*Diverse and rewarding frontline housing role
*Supportive team environment with professional development opportunities