Full job description*Hybrid
*Property Maintenance Coordination
*Fixed Term Contract
At the heart of great property management is great service and that is where you come in.

As a Maintenance Coordinator, you’ll be the first point of contact for tenants, contractors, landlords, and internal teams regarding maintenance and repair issues across residential properties.

Day-to-day Responsibilities:
*Managing inbound maintenance enquiries via phone and email
*Coordinating repairs and maintenance works with contractors and suppliers
*Logging, updating, and monitoring maintenance cases through to completion
*Prioritising urgent maintenance issues and escalating where necessary
*Liaising with tenants, landlords, and property managers professionally and efficiently
*Booking inspections, repairs and contractor appointments
*Following up on outstanding maintenance issues and ensuring timely resolutions
*Maintaining accurate records and updating internal systems
*Handling complaints calmly and professionally while finding practical solutions
*Delivering exceptional customer service across all communication platforms
*Working collaboratively with lettings, tenancy management, and property management teams
Experience with maintenance coordination:
*Previous experience in property management, maintenance coordination, or customer service
*Excellent communication skills – both written and verbal
*A confident and professional telephone manner
*Strong problem-solving and decision-making skills
*Ability to stay calm under pressure and manage multiple priorities
*High attention to detail and strong organisational skills
*Ability to multitask and work to deadlines
*A proactive, positive, and professional attitude
If you are interested in the above, contact Penny at GKR International on or