Full job descriptionWorking hours: Full time - 36 hours per week
Schedule type: Hybrid working - expected office days 2 days per week, however this is dependent on business needs


The Role
Are you ready to make a real difference in people’s lives while building a rewarding career? At Raven Housing Trust, we’re passionate about creating safe, healthy homes for our residents—and we’re looking for someone who shares that commitment.
As a Benefit and Money Adviser, you’ll join a forward-thinking financial inclusion team tackling some of the most important challenges in housing today. This is your chance to play a key role in improving living conditions and shaping services that truly matter.
This is more than a job—it’s an opportunity to be part of a team that values innovation, collaboration, and customer focus. At Raven, we empower our people to lead with purpose. You’ll join an organisation that values belonging, ownership, and collaboration—where your voice matters and your impact is felt across our communities. We’re proud of our inclusive, supportive culture and our commitment to professional development.


What you’ll be doing
In this role, you’ll play a crucial part in ensuring our teams have the tools, knowledge, and processes they need to deliver a high-quality service. You will:
*Supporting residents to maximise their income by identifying and securing all eligible welfare benefits, including completing applications with them over the phone and during home visits where appropriate.
*Managing a caseload of residents, providing tailored advice on benefits, budgeting and debt, and clearly documenting all guidance and next steps through written follow-up communication.
*Challenging benefit decisions through mandatory reconsiderations and appeals, preparing cases and supporting residents through the process to achieve positive outcomes.
*Representing residents at tribunal hearings where appropriate, preparing written submissions and presenting structured arguments based on legislation and case law.
*Providing practical, person-centred support to residents who may be vulnerable or experiencing financial hardship, helping them sustain their tenancies.




What you’ll bring
We’re looking for someone who:
*Has proven experience delivering advice in a customer facing setting (e.g. Citizens Advice, housing, local authority, charity or similar).
*Has strong knowledge of welfare benefits, including claims, mandatory reconsiderations and appeals.
*Communicates clearly and confidently, with the ability to write accurate letters and explain complex information to residents.
*Has good numeracy skills and can assess benefit entitlements to improve residents’ financial situations.
*Is confident managing their own caseload independently, including all associated administration.
*Holds a full driving licence, has access to a vehicle, and is comfortable travelling, carrying out home visits, and supporting residents in challenging situations.


Why join Raven?
At Raven, we’re more than just a housing association — we’re a community focused organisation committed to creating positive change. You’ll be joining a supportive, forward-thinking team where your ideas and expertise will genuinely make a difference.
You will also share our values: earning trust by being open and accountable, listening with an open mind, working collaboratively, and caring about making things better.


What Raven will offer in return
To create a great experience for our customers, we need to create a great experience for one another. What Raven offers goes beyond the ordinary, giving you the opportunity to join a community of people who share the same values and are passionate about making a difference.
Our reward package includes:
*Competitive salaries
*Fantastic work/life balance with flexible working and generous leave entitlement
*Strong focus on learning and development, with opportunities to grow your skills and career
*Enhanced maternity, paternity, and adoption pay
*Funded health cash plan
*Extensive wellbeing support
*Voucher-based recognition scheme
*Retail discounts
Raven are focused on creating a diverse and inclusive workplace. We encourage applications form all candidates, including minority ethnics, the LBGTQ+ community, people with disabilities and long-term health conditions, neurodivergent people, parents, carers, and people from lower socio-economic backgrounds.


Selection process
Your application will progress through the following stages:
*Application Review
Your CV and supporting documents will be reviewed by Reed Recruitment against the essential criteria outlined in the Skills & Experience section of this advert.
Please ensure your CV clearly demonstrates how you meet the required criteria in order to be considered.
*Telephone / Microsoft Teams Interview
If shortlisted, you will be invited to an initial telephone interview. During this stage, you will be assessed against the Skills & Experience criteria and your overall suitability for the position.
*Assessment Centre
Successful candidates will be invited to attend a face-to-face Assessment Centre, which will take place on one of the following dates:
*15th, 16th or 17th June 2026 – To be confirmed


This is the final stage of the selection process and will determine the outcome of your application.
*Feedback
Feedback will be provided following the Assessment Centre stage.
Please note that feedback is only available to candidates who attend the Assessment Centre. Successful candidates will then be considered for an offer.


Further information
As a Disability Confident Committed employer, we run a guaranteed interview scheme for disabled applicants. If you meet the essential criteria listed in the job description for this position and would like to be considered under this scheme, please state this in your application.
All data collected is anonymous and has zero bearing on your application. If there is anything we can do to accommodate your specific situation, please let the recruitment team know.