Full job descriptionWarehouse & Customer Operations Coordinator | Manchester City Centre | £NMW

Full-Time | Office Based | Monday to Friday
A exciting opportunity has arisen to join a growing family-run fashion brand based in Manchester city centre.
Our client, is looking for a proactive and organised Customer Service & Operations Coordinator to become part of their close-knit e-commerce team. This is a varied role ideal for someone who enjoys customer interaction whilst also supporting the operational side of a fast-paced online retail business.
You will play a key part in ensuring customers receive an excellent experience while supporting day-to-day operations across the business.
Warehouse & Customer Operations Coordinator Responsibilities:*Managing customer enquiries across email, telephone and social media platforms
*Handling returns, refunds and exchanges efficiently
*Monitoring deliveries and resolving courier-related issues
*Supporting warehouse operations including picking, packing and stock handling
*Assisting with order management and general operational tasks
About You*Previous customer service experience is preferred
*Strong communication skills with a personable and professional approach
*Excellent attention to detail and organisational skills
*A positive, team-oriented attitude with a hands-on approach
*Comfortable working within a fast-paced e-commerce environment
What’s on Offer*Opportunity to join an established and growing fashion brand
*Friendly, supportive and collaborative team environment
*Varied role with exposure across multiple areas of the business
*Central Manchester office location
If you are organised, adaptable and enjoy being involved across different areas of a business, we’d love to hear from you!
BH36203