Customer Relations & Logistics Director
other jobs Lloyd Recruitment Services Ltd
Added before 5 Days
- England,South East,West Sussex
- Full Time, Permanent
- £38,000 - £40,000 per annum
Job Description:
Full job descriptionCustomer Relations & Logistics Team Leader
Gatwick
Monday to Friday - 8:00am to 5:00pm
£38 - £40,000 per annum
Reports to: Managing Director
Lloyd Recruitment are excited to offer an opportunity and growing international distribution company based near Gatwick.
They are seeking an enthusiastic and experienced and proactive Logistics & Customer Relations Team Leader to oversee customer operations and support business functions across both environments.
This is an interactive leadership role suited to someone who enjoys managing a team of 8 with intent to expand, coordinating international shipments, and working collaboratively across departments to ensure excellent service delivery and operational efficiency.
Key Responsibilities
*Manage customer orders from initial enquiry through to delivery across UK and European markets
*Lead, motivate and support a team of 8 across all operations
*Liaise closely with the Warehouse Manager, Managing Director, and Logistics & Operations Manager to ensure smooth daily operations
*Coordinate packing, invoicing, dispatch, and shipment scheduling
*Handle customer enquiries, returns, escalations, and after-sales support professionally and efficiently
*Organise and monitor UK and European courier and freight shipments
*Maintain accurate customer records and CRM updates
*Support process improvements to enhance customer experience and operational performance
*Assist with product and service-related queries where required
Skills & Experience
*Previous experience within customer operations, customer service management, or office operations leadership
*Strong organisational skills with the ability to manage multiple priorities
*Excellent communication skills with a professional and confident approach
*Experience using CRM systems and Microsoft Office packages
*Ability to work collaboratively within a fast-paced operational environment
*Strong attention to detail and problem-solving skills
Desirable
*Experience within logistics, distribution, or product-based environments
*Knowledge of UK and European shipping processes
Gatwick
Monday to Friday - 8:00am to 5:00pm
£38 - £40,000 per annum
Reports to: Managing Director
Lloyd Recruitment are excited to offer an opportunity and growing international distribution company based near Gatwick.
They are seeking an enthusiastic and experienced and proactive Logistics & Customer Relations Team Leader to oversee customer operations and support business functions across both environments.
This is an interactive leadership role suited to someone who enjoys managing a team of 8 with intent to expand, coordinating international shipments, and working collaboratively across departments to ensure excellent service delivery and operational efficiency.
Key Responsibilities
*Manage customer orders from initial enquiry through to delivery across UK and European markets
*Lead, motivate and support a team of 8 across all operations
*Liaise closely with the Warehouse Manager, Managing Director, and Logistics & Operations Manager to ensure smooth daily operations
*Coordinate packing, invoicing, dispatch, and shipment scheduling
*Handle customer enquiries, returns, escalations, and after-sales support professionally and efficiently
*Organise and monitor UK and European courier and freight shipments
*Maintain accurate customer records and CRM updates
*Support process improvements to enhance customer experience and operational performance
*Assist with product and service-related queries where required
Skills & Experience
*Previous experience within customer operations, customer service management, or office operations leadership
*Strong organisational skills with the ability to manage multiple priorities
*Excellent communication skills with a professional and confident approach
*Experience using CRM systems and Microsoft Office packages
*Ability to work collaboratively within a fast-paced operational environment
*Strong attention to detail and problem-solving skills
Desirable
*Experience within logistics, distribution, or product-based environments
*Knowledge of UK and European shipping processes
Job number 3783094
Increase your exposure to recruiters with ProJobs
Thousands of recruiters are looking for you in the Job Master profile database, increase your exposure 4 times with a ProJob subscription
You can cancel your subscription at any time.
metapel
Company Details:
Lloyd Recruitment Services Ltd
Company size: 10–19 employees
Industry: Recruitment Consultancy
Lloyd Recruitment Services was founded in 1996 by Jenny Wilson from a small shared office based in Redhill, Surrey. Her ethos behind the Lloyd Recruit...