Full job descriptionCustomer Service Administrator

Our client is an established and growing organisation based in Cambridge, currently seeking a Customer Service Administrator to join their busy operations team. This is a fantastic opportunity to join a collaborative, fast-paced environment where you will play a key role in ensuring a high level of service delivery and supporting the day-to-day flow of customer and supplier orders across the business.

This role would suit someone who thrives in a busy, detail-focused environment and enjoys working as part of a team. You will be responsible, reliable, and committed to delivering a high level of accuracy and customer service.

Working as part of a small, supportive team, you will be responsible for:
*Processing customer sales orders accurately and efficiently using internal systems.
*Responding to customer enquiries relating to orders, deliveries, and order status.
*Raising and processing purchase orders with suppliers.
*Monitoring deliveries and proactively managing delays or back orders.
*Producing order acknowledgements, delivery documentation, and invoices.
*Booking in stock and allocating goods to customer orders.
*Liaising with customers, suppliers, and internal teams to resolve queries.
*Providing general administrative support and handling incoming calls.

Key skills and experience include:
*Previous experience in a customer service, administration, or order processing role
*Strong attention to detail with the ability to handle high volumes of work
*Excellent written and verbal communication skills
*Strong organisational and time management skills
*Ability to prioritise workload in a fast-paced environment
*Confidence using IT systems such as ERP or CRM platforms (experience of Sage 200 would be advantageous)
*A proactive and flexible approach with a ’can-do’ attitude
*Ability to work collaboratively within a team
Benefits include:
*22 days’ holiday, plus a Christmas shutdown (extra 3 days). You’ll also receive 1 additional loyalty day per year (up to 10), with the option to sell back up to 5 days annually.
*Contributory pension scheme
*Bonus of up to 20% of your salary
*Private Healthcare scheme
*Free onsite parking
*Monday to Friday, 9:00am – 5:30pm (1 hour paid lunch), with flexibility to opt for a 5:00pm finish with a shorter 30-minute lunch break
*Regular team events throughout the year, including Christmas and summer parties, office activities, and social gatherings such as sweepstakes and team lunches

REF-228 744