Full job descriptionAbout the Company
Join a growing and well-established organisation that supports businesses with managing essential contracts and processes.
Operating in a fast-paced, data-driven environment, the business prides itself on delivering a reliable and customer-focused service. Due to continued growth, they are now looking to recruit a detail-oriented and highly organised Administrator to support their processing and account management function.
The Role
This role is responsible for managing outstanding invoices and ensuring timely payment from clients. You will play a key role in maintaining cash flow while delivering a professional and customer-focused service.
The position requires a balance of assertiveness and relationship management, as you will be responsible for chasing payments while maintaining positive working relationships with clients.
This would suit someone who is resilient, organised, and confident communicating with clients, particularly in a high-volume environment.
Key Responsibilities
*Proactively chase outstanding invoices via phone and email to secure timely payment
*Build and maintain strong relationships with clients to support payment resolution
*Monitor aged debt reports and prioritise accounts for collection activity
*Investigate and resolve invoice or account queries that may delay payment
*Liaise with internal teams (processing/admin) to ensure data accuracy and resolve discrepancies
*Maintain accurate records of all collection activity and client communication
*Agree payment plans where appropriate and monitor adherence
*Support month-end processes and reporting requirements
*Escalate high-risk or significantly overdue accounts where necessary
Skills & Experience Required
*Previous experience in a collections or debt collections is desirable however if you have worked in a call centre environment dealing with customers on the telephone this is equally acceptable as full training will be provided.
*Confident communicator with the ability to handle challenging conversations professionally
*Strong relationship-building skills with a firm but fair approach
*Good attention to detail when reviewing account and invoice information
*Highly organised with the ability to manage and prioritise workload
*Strong IT skills, including Microsoft Office and internal systems
*Resilient, self-motivated, and target-driven
Desirable Experience (Not Essential)
*Experience within telecoms, utilities, or high-volume billing environments
*Familiarity with aged debt reporting and account reconciliation
*Experience working with B2B client accounts
What’s on Offer
*Competitive salary depending on experience
*Enhanced holiday allowance
*Generous pension scheme
*Cycle to work scheme
*Additional company benefits and incentives
*Opportunity to join a growing and stable business
Why This Role?
This is an excellent opportunity for a collections professional to join a growing organisation where they can make a direct impact on cash flow and account performance.
You’ll be part of a supportive team within a structured environment, with the opportunity to develop and progress as the business continues to expand.