Full job descriptionWe are looking for a proactive and customer-focused Resident Experience Assistant to join a vibrant residential community team. This is an exciting opportunity for someone who is passionate about delivering exceptional service, creating engaging resident experiences, and helping to build a welcoming community environment within a modern residential development.
You will play a key role in ensuring residents receive a first-class experience throughout their tenancy while supporting the day-to-day operations of the building.
About the Role*Building positive relationships with residents and creating a strong sense of community
*Organising and hosting resident events, initiatives, and meet-and-greet sessions
*Managing amenity spaces and ensuring communal areas are presented to a high standard
*Handling rental enquiries, arranging and conducting viewings, and supporting the applicant process
*Coordinating maintenance requests and contractor appointments
*Supporting apartment inspections, check-ins, and check-outs
*Assisting with rent arrears monitoring and reporting
*Working closely with the wider onsite team to maintain health & safety compliance across the development
About You*A strong customer service background
*Excellent communication and interpersonal skills
*The ability to problem-solve and make considered decisions
*Strong organisational skills with great attention to detail
*Confidence using IT systems and social media platforms
*The ability to multitask and prioritise effectively
Experience within residential property, hospitality, lettings, or conducting property viewings would be advantageous but is not essential.
Requirements*Previous experience in a residential setting
*Excellent written and verbal communication skills
*Strong administration and organisational abilities
*Professional and confident approach when interacting with residents, visitors, and contractors
*Flexibility to work the required shift pattern
*Good working knowledge of Microsoft Office and digital communication tools