Full job descriptionAn exceptional opportunity has arisen for a polished and impeccably presented Private Medical Receptionist to join an independent private eye clinic on Harley Street, moments from Bond Street station.
This is far more than a traditional reception role. It is a position suited to an individual accustomed to operating within ultra-high-net-worth environments, where discretion, refinement and anticipatory service are second nature. The roles offers salary of up to £33k and it operates on Monday - Friday (8.00am-5.00pm, 9.00am-6.00pm, 10.00am-7.00pm) basis with some overtime required at times to coordinate emergency appointments.
We are seeking a candidate from a high net worth, luxury-led background. Some previous office experience is essential, and candidates must also demonstrate a career history within one or more of the following environments:
· Five-star or ultra-luxury hotels
· Private members’ clubs
· Luxury fashion houses or flagship boutiques
· UHNW private household or private PA roles
· Any high-end concierge or bespoke client services
This role requires a naturally sophisticated communicator who understands the expectations of discerning clientele and is entirely comfortable interacting with high-profile individuals, consultants and private patients.
The clinic is renowned for delivering an exceptional, discreet and highly personalised service within an elegant, calming setting. Specialising in complex, blindness-related conditions, the practice also has a rapidly expanding medical trials division, further enhancing its reputation at the forefront of private ophthalmic care.


The Role
As a key ambassador for the clinic, you will:
· Act as the first point of contact for consultants and patients, delivering a seamless, concierge-style experience at every touchpoint
· Coordinate emergency surgical procedures at short notice, confidently managing multiple consultant diaries and liaising with surgeons, ophthalmic technicians, nurses and anaesthetists
· Provide refined, articulate and highly professional communication across all channels - in person, by telephone and via email
· Manage up to consultant clinic diaries with precision and discretion
· Process payments confidentially and respond to sensitive patient treatment enquiries
· Oversee operational and administrative responsibilities including stock control, ordering of clinical supplies and coordination of maintenance services
· Uphold immaculate standards of personal presentation, confidentiality and service excellence at all times
Shifts: 8.00am-5.00pm, 9.00am-6.00pm, 10.00am-7.00pm