Full job descriptionDebt Recovery Team Leader*Daily Rate: £275.00
*Location: Wembley
*Job Type: Contract (6 months, with the possibility of extension)
*Working Arrangement: Hybrid (minimum 2 days in office, 3 days WFH)
We are seeking a proactive and experienced Debt Recovery Team Leader to manage the recovery of various debt portfolios, including Housing Benefit Overpayments, Adult Social Care, and Sundry Debt. This role involves leading a team of 8 officers and ensuring compliance with legislative requirements while safeguarding the Council’s financial position.
Day-to-day of the role:*Assist with the management of one or more debt portfolios, ensuring effective, timely, and consistent collection activity.
*Ensure all recovery activity complies with legislative requirements, case law, and Council policies to minimise risk of loss or legal challenge.
*Implement operational plans in line with the Council’s Debt Recovery Strategy to drive improved recovery outcomes and effective bad debt management.
*Lead, motivate, and develop a team of recovery staff to achieve high performance through coaching, mentoring, and proactive management of performance, conduct, and attendance in line with corporate policies.
*Set, monitor, and review measurable recovery targets, addressing underperformance promptly and ensuring both qualitative and quantitative standards are met.
*Apply appropriate recovery methods, ensure suitable repayment arrangements are agreed upon, and maintain a strong working knowledge of debt legislation and best practices.
*Collaborate across service areas and with external partners to remove barriers, resolve operational issues, improve processes, and enhance overall service effectiveness.
*Monitor performance data, analyse exception reports, identify trends, and present clear, evidence-based information to stakeholders to support informed decision-making and continuous improvement.
Required Skills & Qualifications:*Proven experience in debt recovery management, preferably within public sector contexts such as Housing Benefit, Adult Social Care, or Sundry Debt.
*Strong leadership skills with experience in managing and developing teams.
*Excellent communication and interpersonal skills, capable of working collaboratively across different departments and with external partners.
*Strong analytical skills with the ability to interpret data, identify trends, and make informed decisions.
*In-depth knowledge of debt legislation, best practices, and compliance requirements.
*Ability to strategise, organise, and prioritise work effectively under pressure.
If you are interested in the Debt Recovery Team Leader position, please apply.