Full job descriptionReporting To: CEO & COO
Working Hours: Part-time, Monday to Friday, 9:00am – 2:00pm
Role Overview
The Business Support Manager plays a key role in the smooth day-to-day operation of the organisation. Reporting to the CEO and COO, the role combines organisational planning, project coordination, and delivery of internal and external events.
A central focus is ownership of the organisational calendar, including Senior Leadership Team (SLT) meetings, Executive Board meetings, and company-wide events. The role also provides high-quality administrative and operational support, acting as a key coordination point across the business.
Key Responsibilities
*Provide high-level operational and strategic support to Directors, maintaining awareness of business priorities and key initiatives.
*Coordinate SLT activities, including meetings, reporting, and follow-ups.
*Lead and support cross-business projects, ensuring timelines, dependencies, and deliverables are met.
*Manage the organisational calendar, including SLT and Board meetings.
*Plan and deliver events such as summer and Christmas parties, awards, conferences, and networking activities.
*Oversee event logistics including venues, travel, suppliers, budgets, and delivery.
*Provide administrative support including scheduling, correspondence, minute taking, and expense management.
*Implement and improve processes to enhance efficiency and governance.
*Liaise with internal and external stakeholders and act as a professional ambassador for the business.
*Support marketing output by collaborating on presentations, proposals, and branded materials.
*Deliver employee and client engagement initiatives including events, hospitality, and gifts.
*Anticipate business needs and proactively coordinate support for leadership.
Skills & Experience
*Degree-level qualification or equivalent experience.
*Proven experience in business support, coordination, or similar roles in a fast-paced environment.
*Strong organisational, analytical, and problem-solving skills.
*Excellent communication and stakeholder management abilities.
*Strong project coordination skills.
*Advanced IT skills (Microsoft Office and business systems).
*High standard of written English and document drafting.
Personal Attributes
*Proactive, organised, and self-motivated.
*Able to manage multiple priorities and deadlines.
*Confident, professional, and collaborative.
*Resilient, positive, and solutions-focused.
*Committed to continuous improvement and team support.
Additional Requirements
*Full UK driving licence and access to a vehicle.