Full job descriptionWe are recruiting Claims Handlers to join our team.
This is a process driven role focused on progressing cases from inception to closure. You will be the first point of contact for new enquiries, taking full details, submitting applications, investigate and process case files to ensure each matter is complete, accurate, and ready to move forward within the claims process.
This role involves working with sensitive information, including material relation to historic abuse. It therefore requires professionalism, emotional maturity, sound judgement and a respectful approach at all times.
You will work within a structured environment under defined processes, using internal systems to manage and progress cases properly. You will also be expected to communicate clearly, both verbally and in writing, as part of maintaining quality across the life of a case.
Your Key Responsibilities:
*Take initial instructions from clients, ensuring high levels of empathy and client care are delivered at all times.
*Review newly onboarded cases for completeness, accuracy and progression readiness.
*Organize and structure case information within internal systems.
*Identify missing information, inconsistencies and evidential gaps.
*Prepare and send information requests, including DSARs and other evidence requests.
*Manage documents and maintain accurate records throughout the life of the case.
*Progress cases in line with internal workflows, solicitor requirements and operational standards.
*Communicate clearly with clients, third parties and colleagues where required.
*Ensure all activity is recorded accurately within company systems.
*Help ensure cases do not become delayed, incomplete or stagnant.
What we are looking for:
We are looking for individuals who are organized, steady and capable of working carefully within a structured operational environment.
You should have:
*Strong verbal and written communication skills.
*High attention to detail.
*The ability to assess information clearly and record it accurately.
*Good organizational and time management skills.
*The ability to assess information clearly and record it accurately.
*A reliable and accountable approach to work.
*An adaptable attitude and willingness to learn new systems and processes quickly.
Experience as a paralegal, claims handler or in a similar case handling role would be highly beneficial.
Experience working with sensitive information, regulated data or vulnerable client matters would also be advantageous.
Technology and Working Environment
We work through bespoke software and a developing internal technology stack.
As the business grows, we are continuing to adapt and improve our systems and deploy more AI tools across the operations. We are actively upskilling our workforce in this area, so an adaptable and open approach to technology is important.
This role would suit someone who is comfortable working within systems and interested in developing alongside a modern. evolving operational environment.
Culture and Fit
We are building a supportive and inclusive team environment and expect candidates to value the same.
We are looking for people who are:
*Professional and respectful
*Ambitious but steady in their approach
*Quick learners
*Comfortable with accountability
*Motivated to develop within a growing business
Benefits
*Free on site parking
*Free tea and coffee
*Wellbeing benefits package including Vitality
Why Join Us
This is an opportunity to join a growing business at an important stage of development.
You will be part of a structured team responsible for progressing sensitive and meaningful claims properly, with the chance to develop your skills within a disciplined and evolving operation.
If you are organized, adaptable and able to combine strong communication with careful case handling, we would like to hear from you.