Full job descriptionOur client is a large, well-established housing association operating across London and beyond. Their repairs and maintenance team sits at the core of what they do, and the work is straightforward in the best sense: making sure residents have safe, warm, dry homes they feel proud to live in. It’s purposeful work, delivered at scale.
The roleThey’re looking for a Service Manager to lead their Responsive Repairs team across a defined patch in North and East London. This is a permanent, full-time position with a hybrid working arrangement, splitting your time between the field, a central London office, and home.
You’ll take ownership of the team’s performance end to end, from managing and developing your operatives day to day, through to overseeing approved contractors, monitoring quality, and making sure the right resources are always in place.
What you’ll be doing*Leading and developing a team of repairs operatives, providing guidance on materials, standards, and best practice
*Carrying out regular site inspections to monitor the quality and productivity of work across your patch
*Managing contractor relationships and performance, keeping work within budget and in line with financial controls
*Handling complaints end to end, ensuring timely investigation, resolution, and system updates
*Ensuring full compliance with health and safety legislation and safe working practices across the team
*Working collaboratively with commercial and other internal teams to keep operations running smoothly
Skills and experienceEssential
*A trade background with solid, up to date knowledge of building maintenance, decent homes standards, and safety legislation
*Proven experience managing a repairs service with a strong customer focus
*Strong people management skills with the ability to lead, motivate, and develop a field-based team
*Full, valid UK driving licence (a company vehicle is provided)
Desirable
*Experience working within social housing or a housing association environment
*Familiarity with contractor management and commercial controls in a repairs setting
Why join themOn top of a competitive salary of £49,587, our client offers a company vehicle, a hybrid working arrangement, and a benefits package that reflects the size and stability of the organisation. You’d be joining a team where the work genuinely matters and where residents are at the centre of everything they do.
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