Full job description We are looking for a Programme Manager to support Key Account customers across the UK, ensuring the effective delivery of service and installation programmes. You’ll work closely with customers, sales, and operational teams to meet KPIs, SLAs, and deliver an excellent customer experience.

What we offer

• Competitive Salary: Reflecting your skills and experience
• Generous Leave: 25 days annual leave (pro-rated in hours)
• Holiday Purchase Scheme: Buy up to 10 extra days—up to 35 days total leave
• Comprehensive Benefits:
o Pension plan (up to 7% employer match)
o Life assurance
o Employee assistance program
o Referral scheme
• Exclusive Discounts: High street brands, cycle-to-work scheme, and Johnson Controls product discounts
• Career Development: Extensive growth and advancement opportunities
• Dress Down Fridays: Casual attire to wrap up the week
What you’ll do:

• Manage and deliver service and installation programmes across multiple sites
• Build strong relationships with key customers and stakeholders
• Monitor performance against KPIs and SLAs
• Produce reports and performance updates
• Resolve service and installation issues and drive improvements
• Coordinate resources, scheduling, and operational activity
• Ensure compliance with health & safety and industry standards

What we’re looking for:

Must-Have:
• Experience in a customer-facing or programme coordination role
• Strong organisational and communication skills
• Ability to manage multiple priorities and meet deadlines
• Customer-focused with a results-driven mindset
• Proficiency in Microsoft Office

Nice-to-Have:
• Experience in Fire & Security systems
• Programme/Project Management qualification
• Knowledge of service delivery or operational environments

About Johnson Controls

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.
For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

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