Business Support Officer - Housing
other jobs Reed
Added before 6 Days
- England,South East,Berkshire,Reading
- Full Time, Temporary
- £14.59 per hour, inc benefits
Job Description:
Full job descriptionBusiness Support Officer – Housing Adaptations & Grants Team
Reading (Hybrid Working)
£14.59 PAYE / £18.80 Umbrella per hour
Monday–Friday, 9:00am–5:00pm
12-month contract | Immediate start
Enhanced DBS required
About the Role
We are seeking a highly organised and proactive Business Support Officer to join the Housing Adaptations & Grants Team within a local authority based in Reading. This is an excellent opportunity to contribute to a vital service that supports residents in maintaining safe and accessible homes.
You will play a key role in ensuring the smooth operation of the service by providing technical and administrative support, assisting with customer enquiries, and maintaining accurate records and systems.
Key Responsibilities
*Respond to emails, letters, and telephone enquiries, including triaging and directing requests appropriately
*Input and manage customer requests within the service database
*Provide written responses to customer enquiries using established templates and procedures
*Validate applications and support system housekeeping and data accuracy
*Generate reports for Freedom of Information requests and statistical returns
*Undertake general administrative duties such as scanning, filing, photocopying, and document preparation
*Liaise with external agencies to support housing adaptations and grant processes
*Assist with financial systems and data reporting as required
About You
We’re looking for someone who is:
*Experienced in administrative or business support roles (preferably within public sector or housing services)
*Highly organised with strong attention to detail
*Confident using databases and Microsoft Office systems
*Skilled in handling customer enquiries via phone and written communication
*Able to manage multiple tasks and work to deadlines
*A strong team player with a proactive and flexible approach
Additional Information
*You will report directly to the Housing Adaptations & Grants Team Manager
*Hybrid working arrangement (office attendance required as part of the role)
*Candidates must be able to pass an enhanced DBS check
*Immediate availability is highly desirable
Reading (Hybrid Working)
£14.59 PAYE / £18.80 Umbrella per hour
Monday–Friday, 9:00am–5:00pm
12-month contract | Immediate start
Enhanced DBS required
About the Role
We are seeking a highly organised and proactive Business Support Officer to join the Housing Adaptations & Grants Team within a local authority based in Reading. This is an excellent opportunity to contribute to a vital service that supports residents in maintaining safe and accessible homes.
You will play a key role in ensuring the smooth operation of the service by providing technical and administrative support, assisting with customer enquiries, and maintaining accurate records and systems.
Key Responsibilities
*Respond to emails, letters, and telephone enquiries, including triaging and directing requests appropriately
*Input and manage customer requests within the service database
*Provide written responses to customer enquiries using established templates and procedures
*Validate applications and support system housekeeping and data accuracy
*Generate reports for Freedom of Information requests and statistical returns
*Undertake general administrative duties such as scanning, filing, photocopying, and document preparation
*Liaise with external agencies to support housing adaptations and grant processes
*Assist with financial systems and data reporting as required
About You
We’re looking for someone who is:
*Experienced in administrative or business support roles (preferably within public sector or housing services)
*Highly organised with strong attention to detail
*Confident using databases and Microsoft Office systems
*Skilled in handling customer enquiries via phone and written communication
*Able to manage multiple tasks and work to deadlines
*A strong team player with a proactive and flexible approach
Additional Information
*You will report directly to the Housing Adaptations & Grants Team Manager
*Hybrid working arrangement (office attendance required as part of the role)
*Candidates must be able to pass an enhanced DBS check
*Immediate availability is highly desirable
Job number 3786666
Increase your exposure to recruiters with ProJobs
Thousands of recruiters are looking for you in the Job Master profile database, increase your exposure 4 times with a ProJob subscription
You can cancel your subscription at any time.