Full job descriptionPrincipal Pensions Administrator – Police / Fire Specialist

Hybrid working with two days in Preston, Lancashire or Remote if you qualify
Fully home working contracts are available for candidates living 50+ miles from our offices in Preston
Salary circa £33,000 – £43,000 DOE, 37 hours a week

A glance at the role:

We are currently seeking a Principal Pensions Administrator to join our Member Services department on a full-time, permanent basis.

As a Principal Pensions Administrator, you will provide technical pensions support across our Police & Fire team, whilst providing practical experience in administration processing.

You will support in ensuring client SLAs are delivered through focusing on operational excellence, high levels of accuracy and delivering an excellent member experience.

Playing a key part in the development of administration staff within the teams, you will also lead on supporting any project work or audit activity.

You will ensure that complex cases are completed accurately and with minimal issues arising by confirming that all pension calculations are correct.

Supporting the improvement of our service, you will share your technical and process knowledge with the team and maximise the use of new technologies to improve the accuracy of pension calculations.

Additionally, you will proactively identify opportunities to minimise data breaches, errors and overall complaints.

You will join a friendly, welcoming and sociable work culture where there are many opportunities for continuous personal and professional development, where you will be supported to reach your full potential.

So, if you’ve been looking for the opportunity to enhance your experience by joining a leading pensions organisation, we can’t wait to hear from you!

A bit about us:

Local Pensions Partnership Administration (LPPA) is one of the UK’s leading pension administration companies. We strive to deliver the best experience for over 2,100 employers and more than 700,000 members of Local Government, Police and Firefighter pension schemes, keeping them fully informed about their pensions whilst working closely with employers to continuously educate and support them.

What we can offer you:

- £33,000 – £43,000 per annum, dependent on experience
- 25 days’ holiday, plus bank holidays and two additional concessionary days and a half day for your Birthday, with the ability to ’buy and sell’ leave
- Access to an excellent pension scheme (Local Government Pension Scheme) with generous employer contributions
- Access to Health or Dental Plan
- Access to our Enhanced Employee Assistance Programme for when you might need some support
- The opportunity to earn through our Employee Referral Scheme
- Access to our bespoke Reward Discount Scheme – ’Your Perk Site’
- Opportunities to attend Wellbeing webinars and social events
- Daily free fruit and snacks available to you in our office
- Free Car Parking in Preston City Centre

What you will be doing:

- Support the Member Services Lead to improve service quality and business efficiency
- Deliver ongoing improvements in quality through technical pensions support to the team, and ensure technical and process knowledge is shared across team members
- Process or check complex cases where required, ensuring the accuracy of pension calculations produced and that the general quality of work is of a high standard, with minimal issues arising through quality and checking processes
- Be proactive in identifying and embedding ways to reduce the number of complaints, data breaches and errors
- Provide ad hoc support for business projects and audits
- Continually review and challenge processes to maximise the use of new technology (including UPM) and automation processes to improve efficiency and accuracy of calculations
- Support staff development where required
- Deputise for Team Leaders/Member Services Lead in their absence
- Act as a role model for other staff
- Comply with LPPA’s Data Protection and Information Security policies and any relevant GDPR legislation

What we need from you:

To be considered as a Principal Pensions Administrator, you will need:

- Extensive knowledge and experience in administering Police or Fire schemes, ideally with at least five years’ experience
- In-depth technical pensions knowledge
- Problem-solving skills
- Highly accurate working standards
- Highly efficient working methodologies
- To be a consistent high performer

Desirable:

- Good knowledge of the UPM system
- Pensions Qualifications (PMI or equivalent)
- Training experience
- Minimum of five years’ experience in Police / Fire Pension schemes