Full job descriptionEver wondered how things work-and why they sometimes don’t? Join our Witney laboratory as a Complaints Investigator. In this role, you aren’t just "checking boxes"; you are a technical detective. You will perform deep-dive investigations into returned medical devices, ensuring they remain the gold standard in global healthcare. Whether you’re a graduate looking for your first technical role or someone with a logical brain looking for a career change, we provide the full training needed to help you protect patient safety.
Salary: £15.99 per hour (Days)
Location: Witney
Shift Pattern: 4-on, 4-off (7 AM - 7 PM)
The Perks:
*Work/life balance: A predictable 4-on, 4-off pattern to help you plan your life.
*On-site parking: Free, easy access for every shift.
*Electric charging: On-site stations for your EV.
*Subsidised canteen: High-quality, affordable food available daily.
*Free Lavazza coffee: Premium coffee machines to keep you fueled.
*Modern environment: Work in a clean, newly expanded, high-tech lab.
Responsibilities:
*Hands-on investigation: Meticulously examine customer-returned devices using technical tools and logic to find the exact root cause of an issue.
*Data sleuthing: Use MS Excel and internal systems to log findings, identify emerging quality trends, and spot patterns others might miss.
*Quality advocacy: Participate in "Continuous Improvement" projects, using your findings to influence future product design and manufacturing.
*Global collaboration: Share insights with international teams to ensure corrective actions are implemented across the organisation.
*Technical reporting: Translate complex findings into clear, concise reports that meet strict regulatory and safety standards.
Your Skills:
*Analytical & methodical: You have a "detective" mindset and enjoy following evidence to a logical conclusion.
*IT literate: Proficient in Microsoft Office (specifically Word and Excel) with the ability to learn new software quickly.
*Documentation focused: You understand that accuracy is everything in healthcare and take pride in precise record-keeping.
*Education: Minimum of secondary education (Maths and English are essential).
The Nice-to-Haves:
*Previous experience in a lab or regulated environment.
*Knowledge of Root Cause Analysis (RCA) or quality control principles.
Why Apply?
This is a rare opportunity to enter a high-tech healthcare career without prior medical device experience. If you are a logical thinker with a passion for detail and want a role where your work directly impacts lives, we want to hear from you.
Think you’ve found the solution? Apply today or call Lottie at .