Full job descriptionWe are currently recruiting on behalf of a well-established manufacturing business in Middlesbrough who is looking for a Sales Administrator to join their busy and supportive team. This is an excellent opportunity for someone with strong administrative and customer service skills who enjoys working in a fast-paced environment and providing a high level of support to customers and internal departments alike.
The successful candidate will play a key role in ensuring customer orders are processed accurately and efficiently from initial order through to despatch and invoicing.
Key Responsibilities
*Processing customer sales orders using the company’s order processing system, ensuring all customer details, quantities, pricing and delivery instructions are accurate.
*Allocating stock and coordinating production job feeds against customer orders.
*Preparing and issuing order acknowledgements and advising customers of estimated despatch dates.
*Producing customer invoices accurately and in a timely manner.
*Coordinating couriers and freight forwarders for customer despatches and preparing associated despatch documentation.
*Preparing export documentation where required.
*Maintaining accurate document control and filing systems.
*Handling customer enquiries relating to order progress, stock availability and pricing both via telephone and email.
*Supporting general office administration and reception duties including answering calls, managing emails, filing, photocopying and post distribution.
*Building and maintaining positive working relationships with customers, suppliers, freight forwarders and internal teams.
The Ideal Candidate
*Previous experience within a customer service, sales administration or office administration role.
*Strong communication skills, both written and verbal.
*Excellent attention to detail and organisational skills.
*Confident using computer systems and order processing software.
*Ability to prioritise workload and work effectively within a busy team environment.
*Professional and customer-focused approach.
*Experience within a manufacturing or distribution environment would be advantageous but is not essential.
Additional Information
*Full-time, permanent position.
*Supportive team environment with long-term career opportunities.
*Training provided where required.