Full job descriptionAt Adaptable Recruitment, we are exclusively supporting a well established organisation within the specialist card, print and manufacturing sector to recruit a Client Services Administrator.

Salary: Up to £26,500 DOE
Location: Skelmersdale
Working Pattern: Permanent - Full time
Benefits: 25 days holidays plus bank

Main Responsibilities to Include:
Client & Job Administration*Set up and manage job records within the ERP system (Monarch)
*Maintain accurate and up-to-date job and customer information throughout the job lifecycle
*Ensure all administrative tasks are completed in line with agreed service levels
Stock & System Management*Create and maintain new stock codes and related data within Monarch
*Monitor and update system information to support production and fulfilment processes
Documentation & Work Instructions*Produce clear, detailed Excel-based work instructions (SOPs) for Production and Fulfilment teams
*Update documentation as customer requirements or operational processes change
Customer Support*Act as a key point of contact for customers, providing job updates and responding to enquiries
*Support a positive customer experience through clear, professional communication
Internal Collaboration*Work closely with Production, Planning, Quality, IT and Logistics teams to support job progression
*Assist with issue resolution and support continuous improvement across processes
Reporting & Administration*Maintain SLA tracking and operational reporting using Excel
*Handle incoming calls, direct enquiries to the relevant teams and accurately record messages
Systems & Software*Microsoft Excel: Confident with formulas, formatting and data management
*Microsoft Outlook: Effective email and diary management
*Adobe Acrobat: Updating and managing PDF documents with data fields
Skills & ExperienceEssential*Previous experience in an administrative, account support or customer services role
*High level of attention to detail and accuracy
*Strong organisational skills with the ability to manage multiple tasks
*Confident IT user with the ability to learn new systems and processes quickly
*Clear, professional communication skills
Desirable*Experience using ERP systems (Monarch experience advantageous but not essential)
*Exposure to a manufacturing, production or print environment
*Experience working within service level or deadline-driven environments
The Ideal Candidate:*Proactive and positive with a strong sense of ownership
*Comfortable working with detailed, process-driven tasks
*Reliable team player who collaborates effectively with others
*Committed to delivering high-quality work and continuous improvement