Full job descriptionAbout the role

We are offering an exciting opportunity within our award-winning Research and Insight Team to join us as an Insight Manager on a fixed term basis. The function is dedicated to capturing and acting on feedback from members, customers, non-customers, brokers, SMEs and employees.

Following the acquisition of the Co-operative Bank, this role will play a pivotal part in shaping the strategic direction of the Group, by leading on high profile research which will support our transformation.

The role holder will take ownership of research projects, whether in-house or with third party agencies. Acting as a trusted advisor on research design and methodology, since most of our research is bespoke. Working independently across multiple projects, overseeing the end-to-end process, design, set-up, execution and delivery.

Working closely with the Head of Research, you will support the delivery of the roadmap, ensuring insights are impactful and drive meaningful business decisions for the Group.

Why Join Us?*Be part of a business where the voice of the customer genuinely shapes decisions
*Play a key role in a high-profile transformation following the Co-operative Bank acquisition
*Work with senior stakeholders and influence strategic decisions across the organisation
*Develop your skills in a role with real impact, ownership and visibility
We operate on a team-ledhybrid approach with at least 1 day a week in Coventry & / or Manchester office

Our benefits include:*28 days holiday a year plus bank holidays and a holiday buy/sell scheme
*Annual discretionary bonus scheme
*Personal pension with matched contributions
*Life assurance (6 times annual salary)
We reserve the right to close this advert early if we receive a high volume of suitable applications

About you
For this role you’ll need to have:*Experience of managing market research projects from end to end.
*A good working knowledge of various research methodologies, tools, and techniques. Quantitative research experience is key.
*Strong analytical and communication skills are essential, alongside strong data visualisation and storytelling.
*Strong relationship building with both internal stakeholders and external partners
*Excellent project management skills, with the ability to plan, organise and prioritise effectively to deliver high-quality outcomes.
Experience in these areas would be helpful:*Financial services or banking sector knowledge
*Experience working in both agency and client-side research
*Proficiency in qualitative research methodologies
*Understanding of GDPR and MRS guidelines
About us
In 2025, Coventry Building Society purchased The Co-operative Bank. Bringing together our purpose-led building society with the UK’s original ethical bank was the start of an exciting journey.

Trusted by over four million people, we’re a mutually owned business free from shareholders, and with our combined experience of almost 300 years, our ethics and dedication will continue to guide us. Together, we have shared values and an ethical approach towards our members, customers and colleagues.
We’re officially recognised as a ’Great Place to Work’ and our benefits go beyond basic pay, with a discretionary bonus scheme, a culture of reward and recognition and comprehensive support for wellbeing.

We’re serious about equality, of race, age, faith, disability, and sexual orientation and we celebrate diversity. By working together, we know you’ll build more than just a career with us.

Flexibility and why it matters
We understand the need for flexibility, so wherever possible, we’ll consider alternative working patterns. Have a chat with us before you apply to see what the possibilities are for this role.

Proud to be a Disability Confident Committed Employer
We’re proud to offer an interview or assessment to every disabled applicant who meet the minimum criteria for our vacancies. As part of the application process, disabled applicants can opt in for the Disability Confident Interview Scheme. If there are ever occasions where it is not practicable to interview all candidates that meet the essential criteria, such as when we receive a high number of applications, we commit to interviewing disabled candidates who best meet the minimum essential and desirable criteria.

Feedback
We are currently receiving a high number of applications for our roles and, while we review each one carefully against the advertised criteria, unfortunately we’re unable to provide individual feedback. We will contact shortlisted candidates directly.