Full job descriptionSales & Marketing Coordinator
Cardiff | £30,000 - £35,000 | Full-time, permanent
We’re supporting a well-established, family-run home improvement business a hands-on Sales & Marketing Coordinator. The company has built a strong reputation for quality products, professional installations and excellent customer service.
This is a varied, customer-facing role where you’ll sit right at the centre of the operation - helping drive enquiries, supporting the sales team, and taking ownership of day-to-day marketing activity. It would suit someone who enjoys being busy, dealing with people, and having a genuine impact on how a business grows.
What you’ll be doing*Being the first point of contact in the showroom, welcoming visitors and handling enquiries
*Responding to customer queries across phone, email, WhatsApp and web leads
*Qualifying and progressing leads, ensuring opportunities are followed up properly
*Supporting the sales team with smaller value orders and general customer support
*Keeping the CRM and admin systems accurate and up to date
*Coordinating diaries and helping manage the flow of customer appointments
*Taking ownership of marketing activity
*Spotting opportunities to improve follow-up, enquiry conversion and customer engagement
What we’re looking for*Confident communicator who enjoys dealing with customers face-to-face and over the phone
*Well organised, with the ability to juggle a varied workload
*Comfortable using social media and online platforms
*Background in retail, showroom, property, construction or home improvement would be useful, but not essential
What you will get in return:*Monday to Friday, 8:00am - 4:00pm
*1 in 3 Saturdays, 9:00am - 1:00pm
*37.5 hours per week
*Fully office-based in Cardiff
*£30,000 - £35,000 salary depending on experience
*28 days holiday including bank holidays
*Varied role with autonomy and scope to make it your own
*Opportunity to directly influence business growth in a visible, customer-facing position