Full job descriptionAbout Defaqto (a Fintel company)

We are one of the UK’s most trusted providers of independent financial information, ratings and market intelligence, helping consumers, advisers and financial institutions make smarter financial decisions. We maintain the UK’s largest financial product database and deliver expert, unbiased product ratings - including our industry recognised Star Ratings - which assess product quality across insurance, banking, investments, pensions and more.
We have an excellent opportunity for somebody wishing to provide administrative support across a variety of departments.
Hybrid working - competitive salary.

Role Overview

The Business Support Coordinator plays a key role in supporting a range of engagement, projects and operational activities across the business. This role provides dependable administrative, coordination and organisational support to ensure colleagues, visitors and leaders have an efficient working environment.

What you’ll do

Office Coordination:
• Open the Haddenham office on the 3 days you’re working from there.
• Act as a trusted first point of contact for employees, directing queries to the appropriate internal teams (e.g., Facilities, IT, relevant business functions).
• Facilitate and welcome visitors, ensuring a smooth experience from arrival to departure.
• Assisting the facilities team where requested.

Business & Meeting Support:
• Prepare documents, spreadsheets and presentations to support senior leaders and wider business teams.
• Take clear minutes and notes during meetings and ensure actions are captured and circulated appropriately.
• Coordinate monthly company huddles, including logistics, materials, and producing Q&A documents following the sessions.

Engagement & Communication Support:
• Support engagement initiatives and activities delivered by teams such as the Social Committee and Employee Experience Forum.
• Act as a role model and champion for employee wellbeing, culture and values.
• Assist with compiling information, updates and materials needed for business-wide communication channels.
• Help maintain organised and accurate records, documents, and shared information spaces.

Operational Administration:
• Chase and track completion of essential administrative tasks such as objective setting, performance review steps, or other business wide processes.
• Provide general administrative and coordination support as required, helping the business operate effectively and efficiently.


Essential requirements:
*Strong organisational and coordination skills.
*Confident communicator with a helpful, approachable manner.
*Ability to create clear, well-presented documents and materials.
*Reliable, proactive, and comfortable managing a varied workload.
*Enjoys working with people and supporting a positive workplace environment.


Your approach to work:
*Welcoming, approachable and easy to work with.
*Interested in people matters and happy to support others.
*Discreet and professional when handling sensitive information.
*Happy to roll your sleeves up and get stuck in!
Location:
This is a hybrid role where you’ll work from our Haddenham office three days each week (or more if you wish!) Occasionally, you may need to travel to our London office (expenses paid) to provide cover for your counterpart in that office.

Right to Work:
Applicants must already hold a legal right to work in the UK without time restrictions and without the need for future sponsorship. We are unable to provide Skilled Worker visa sponsorship.