Full job descriptionA reputable housing provider in South London is seeking an experienced Senior Neighbourhood Officer to join their housing operations team on a temp-to-perm basis.

Location: South London
Rate: £28.50 - £30.00 per hour Umbrella / £ PAYE (depending on experience)
Contract: Temp to Perm
Working Pattern: 35 hours per week | 4 days office based | 1 day WFH by agreement
Start Date: Immediate Start Available
DBS: Clear DBS required

The ideal housing professional will be managing under 500 properties across multiple sites throughout South London. This opportunity would suit a highly capable housing professional with strong all-round tenancy and neighbourhood management experience, particularly within smaller Housing Associations/Local Authority or community-focused providers.
This is a hands-on role requiring someone who can confidently manage a varied patch, take ownership of complex cases and support junior staff whilst delivering an excellent resident-focused service.

Key Responsibilities*Managing a full housing management caseload
*Leading on Anti-Social Behaviour (ASB), neighbour disputes and tenancy breaches
*Managing rent arrears and income recovery cases
*Overseeing void management processes and tenancy sign-ups
*Supervising and supporting a junior staff
*Conducting tenancy audits, estate inspections and compliance checks
*Initiating legal action where required
*Liaising with maintenance teams regarding communal and property issues
*Supporting tenant engagement and community initiatives
*Producing performance and arrears reports for senior management
Essential Experience*Minimum 5 years’ experience within social housing
*Strong end-to-end housing management experience
*Proven background managing:*ASB cases
*Rent arrears
*Void management
*Tenancy audits

*Experience supervising or mentoring staff
*Up-to-date knowledge of housing legislation and tenancy management practice
*Experience working within a smaller Housing Association environment would be highly advantageous
*Strong IT skills and experience using housing management systems
Desirable*Level 3 Housing qualification or willingness to work towards
*CIH membership
*Income maximisation experience
You will be an organised, resilient and customer-focused housing professional capable of managing complex tenancy issues independently whilst contributing positively within a small collaborative team environment.
The successful candidate will be comfortable balancing tenancy sustainment, enforcement, resident engagement and operational performance across a busy neighbourhood patch.

Additional Information
*All staff are expected to attend the office on Wednesdays
*Office located within walking distance of a South London Underground station
*Immediate interviews and start available
If you are an experienced Senior Housing or Neighbourhood Officer looking for your next long-term opportunity within a respected housing organisation, Apply Today.