Full job descriptionJob Details


*To lead a team of Pensions Team Managers, to deliver first class, high quality service.
*Empower the team and provide support to ensure that staff increase their technical competency, improve the efficiency of their delivery and achieve the agreed level of quality output, whilst ensuring individual, team, and departmental objectives are met.
*Develop and maintain relationships with relevant stakeholders and/or clients.
*Maintain a clear understanding of the client’s requirements through demonstrating a good understanding of their contractual expectations
*Ensure that teams manage the Performance Management process including setting objectives, appraisals process, staff development and training and competence framework to assist staff achieve their full potential and help maintain and improve staff motivation and morale.
*Regularly review the effectiveness and efficiency of existing systems and controls and make suggestions to continually enhance service delivery, improve processes and reduce potential complaints and business risks.
*Identify complaints at the earliest opportunity with a positive attitude, addressing the true root cause and implementing effective corrective action in order to prevent re-occurrence.
*Effective resource management, including short and long term demand data analysis and evaluation of resource availability to ensure contracted and operational targets are achieved.
*Supporting the use of the AI Tools, technologies, and process improvements to enhance service and improve member experience.
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Essential skills we’re looking for:
*Strong DB Pensions experience is essential
*Proven strong leadership skills with the ability to motivate and inspire your team
*Demonstrable operational management experience of an administration/back office function across multiple teams with multiple targets
*Client Management skills
*Strong communication skills both verbal and written, able to write meaningful reports
*Able to plan and prioritise conflicting deadlines and priorities


This is a Profile Search and Selection vacancy who are operating as an Employment Agency.In order to apply for this position candidates MUST have PENSIONS LEADERSHIP AND OPERATIONAL MANAGEMENT EXPERIENCE. Please note as we receive a high volume of applications we are only able to respond to those candidates who are shortlisted.
If you are also aware of any friends or colleagues currently working within the industry who are looking for a change within their career, please pass on our contact details and we will endeavour to assist with their search.