Full job descriptionSelective Licensing Applications Officer
Location: Oxford (Hybrid Working)
Pay: Up to £14.24 per hour
Hours: Part-time, 22 hours per week
Contract: Agency contract with potential to convert to a Fixed Term Contract (up to 1 year)
Start Date: Immediate
About the Role
Following government approval (Selective Licensing Scheme), all private rented homes in Oxford have required a licence since September 2022. With nearly half (49.3%) of homes in the city privately rented, this is a vital initiative to ensure landlords meet required safety and management standards.
We are now seeking a Selective Licensing Applications Officer to join our established and dynamic team responsible for delivering this important service to Oxford residents.
What You’ll Be Doing
This is a varied and fast-paced role where no two days are the same. Your responsibilities will include:
*Processing licence applications using detailed procedures and specialist systems
*Handling a high volume of customer enquiries via phone and email
*Providing excellent customer service to landlords, tenants, and stakeholders
*Accurately managing and inputting data
*Keeping up to date with changes in legislation and adapting processes accordingly
About You
We’re looking for someone who is:
*Enthusiastic, motivated, and proactive
*Detail-oriented with strong organisational skills
*Comfortable working in a fast-paced environment
*Quick to learn and able to retain complex information
*Experienced in delivering excellent customer service
*A strong communicator, both written and verbal
*A team player who enjoys working collaboratively
What We Offer
*Full training to support your development in the role
*Entry-level opportunity with clear progression pathways
*Access to a Career Grade Scheme, allowing movement to higher pay grades based on performance
*Hybrid working arrangements
*Opportunity to secure a longer-term contract with the Council
Why Join Us?
This is a fantastic opportunity to join a committed and supportive team, contribute to a high-impact public service, and build a career within local government. Your work will directly support the safety and quality of housing across Oxford.
Apply Now
If you have a keen eye for detail, a passion for customer service, and are ready to develop new skills in a rewarding environment, we would love to hear from you.