Full job descriptionThe Customer Service Manager will lead the CS function within the industrial and manufacturing sector, driving order processing, customer enquiries and fostering strong client relationships. This role is based in Mansfield and requires a strategic thinker with proven leadership skill
Client Details
This organisation operates within the industrial and manufacturing sector, offering high-quality products and services to its clients. As a small-sized company, they take pride in their focused expertise and commitment to delivering exceptional solutions.
Description
*Develop and execute a comprehensive CS strategy to achieve business objectives.
*Lead and manage the CS team to ensure targets are met or exceeded.
*Ensure timely and active order processing within the industrial and manufacturing sector.
*Maintain and strengthen relationships with existing customers
*Prepare and present regular reports to senior management.
*Collaborate with other departments to align sales strategies with overall business goals.
*Ensure compliance with company policies and industry regulations within the sales function.
*Support the implementation of a new CRM & Ticketing system
Profile
A successful Customer Service Manager should have:
*Experience in a similar Customer Service Leadership role
*Understanding of order management
*Experience working collaboratively across multiple departments
*both operational and strategic
Job Offer
*A competitive salary between £45,000 and £50,000 per annum.
*A permanent role offering stability and growth opportunities.
*The chance to work in Mansfield within a small-sized company in the industrial and manufacturing sector.
*Opportunities to make a significant impact on the company’s sales performance.
If you are ready to take the next step in your career as a Head of Sales, apply now to join this exciting opportunity in Mansfield.