Full job descriptionBreakdown Centre Controller
Coventry (Head Office – Office-Based)

Full-time – 37.5 hours per week (flexibility required)
The Opportunity
We are working with a leading organisation in the commercial vehicle sector, seeking an experienced Breakdown Centre Controller to join their central operations team.
This is a fast-paced, critical role responsible for managing vehicle breakdowns, defects and tyre incidents efficiently, ensuring the best possible outcome in terms of cost, service levels and quality.
You will play a key part in keeping customers operational by making the right decisions first time, coordinating resources and managing supplier performance.
Key Responsibilities
*Coordinate and manage breakdowns, defects and tyre-related incidents across a national network
*Assess incidents and determine the most appropriate and cost-effective solution
*Allocate work to approved service providers, including workshops, dealers and mobile technicians
*Monitor supplier performance, ensuring adherence to service level agreements
*Control and authorise repair costs in line with budgets and contractual agreements
*Manage and challenge supplier invoices, raising purchase orders where required
*Track and control breakdown and tyre spend
*Review vehicle history systems to support informed decision-making
*Ensure timely communication between all stakeholders, including customers and suppliers
*Identify underperforming suppliers and recommend improvements
*Support recharge processes where applicable
About You
*Previous experience in a breakdown control, fleet maintenance, or workshop environment
*Strong technical knowledge of LGV/HGV maintenance and standards [Breakdown...er 2026_FR | Word]
*Experience working in a high-pressure, fast-paced control room or operations environment [Breakdown...er 2026_FR | Word]
*Understanding of relevant legislation (e.g. roadside safety standards such as PAS43) [Breakdown...er 2026_FR | Word]
*Excellent communication skills with the ability to liaise at all levels
*Strong organisational and problem-solving abilities
*Commercial awareness with a focus on cost control
*A proactive, team-oriented approach with a strong work ethic
What’s on Offer
*Opportunity to join a well-established and growing organisation
*Key role within a centralised operations function
*Supportive team environment with opportunities for cross-training
*Competitive salary and benefits package